Subject: Ticket Assigned - Conversation with Syed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:52:20 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Syed Syed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Syed, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6822111325 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:42 AM, 10th Apr                     Syed                    Hello           11:44 AM, 10th Apr                     Syed                    ?           11:46 AM, 10th Apr                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:47 AM, 10th Apr                     Syed                    Hi           11:47 AM, 10th Apr                     Syed                    My order not process i dont know why           11:47 AM, 10th Apr                     Syed                    Payment is done..           11:47 AM, 10th Apr                     Syed                    Payment done by Tabby           11:47 AM, 10th Apr                     Syed                    6822111325           11:47 AM, 10th Apr                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:47 AM, 10th Apr                     Syed                    Ok           11:48 AM, 10th Apr                   Afnan                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6822111325) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6822111998).           11:49 AM, 10th Apr                     Syed                    So when it will be ready for collect?           11:49 AM, 10th Apr                     Syed                    Is it same order           11:49 AM, 10th Apr                   Afnan                   The expected date is April 11. Once it is available in the store, you will receive a message to receive it           11:50 AM, 10th Apr                     Syed                    Ok thanks..           11:50 AM, 10th Apr                     Syed                    Its same order i hope           11:50 AM, 10th Apr                   Afnan                   yes same           11:50 AM, 10th Apr                     Syed                    When is the next tabby payment due date           11:50 AM, 10th Apr                   Afnan                   We don't know. You should contact Tabby's team           11:51 AM, 10th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           11:51 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027940