Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:43:19 +0000 (UTC)

Hi Afnan Eyad,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">I want refund my money</div>
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<div>On Sat, 1 Apr 2023, 11:21 pm Landmark Group, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5936976</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5936976<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Afnan Eyad : </div>
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<div dir="ltr"><div dir="ltr">Hi Shafeek ,<br><br>Thank you for contacting us.<br><br>We are sorry to hear that you wish to cancel your order.<br><br>We can see that the order has been created at 28/03/2023 and the order number is ​6817610298<br><br>According to the status, the order is currently in store ready for collection and will be available for collection within 14 days from the confirmation message or email received.<br><br>The order will be automatically canceled if not received within 14 days, and a refund will be made within 7-14 days.<br><br>In the event that you do not want to wait for 14 days, we would like to inform you that you can go to the store to receive the order and return at the same time.<br> <br>If you need any additional assistance, feel free to reach out to us.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5936976