Subject: Ticket Assigned - Conversation with Favaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:18:00 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Favaz Favaz                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Favaz, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:06 AM, 10th Apr                   Afnan                   Hi (favaz), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:07 AM, 10th Apr                     Favaz                    Hi           11:07 AM, 10th Apr                     Favaz                    Good morning           11:07 AM, 10th Apr                   Afnan                   Good morning           11:08 AM, 10th Apr                     Favaz                    6818526855           11:08 AM, 10th Apr                     Favaz                    This is my order number           11:09 AM, 10th Apr                     Favaz                    I need to return a item from this           11:09 AM, 10th Apr                     Favaz                    In application still the order status is processing           11:10 AM, 10th Apr                     Favaz                    That’s why I can’t make return request           11:10 AM, 10th Apr                     Favaz                    Please check           11:10 AM, 10th Apr                     Favaz                    Can you please give me a reply fast           11:12 AM, 10th Apr                     Favaz                    I have work to do           11:12 AM, 10th Apr                   Afnan                   What products do you want to return?           11:13 AM, 10th Apr                     Favaz                    The denim shirt           11:13 AM, 10th Apr                     Favaz                    It’s not shirt           11:13 AM, 10th Apr                     Favaz                    It’s like jacket           11:13 AM, 10th Apr                     Favaz                    Too heavy           11:14 AM, 10th Apr                   Afnan                   Only one product?           11:14 AM, 10th Apr                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           11:16 AM, 10th Apr                     Favaz                    Yes           11:16 AM, 10th Apr                     Favaz                    Only one item           11:16 AM, 10th Apr                   Afnan                   The return has been created successfully and they will contact you within 3 to 5 working days to receive the order           11:16 AM, 10th Apr                     Favaz                    Thank you for your service           11:16 AM, 10th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           11:17 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027693