Subject: Ticket Assigned - Conversation with Rosario Enriquez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 07:17:28 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rosario Enriquez Rosario Enriquez                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Rosario Enriquez Bot:  Hi Rosario Enriquez, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  594440943            11:04 AM, 10th Apr                   Mais                   Hi Rosario, Good Morning. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           11:10 AM, 10th Apr                     Rosario Enriquez                    My return requested until now is not yet pick up. Order number 6817845875. Kindly follow on the assigned courier to pick up my return items. Thank you.           11:10 AM, 10th Apr                     Rosario Enriquez                    Hello Mais, good morning.           11:10 AM, 10th Apr                   Mais                   We will lget you get in touch with Saudi Support Team, in order to check for you and to be fully assisted.           11:11 AM, 10th Apr                   Afnan                   Hi  Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:12 AM, 10th Apr                     Rosario Enriquez                    Good morning Afnan.           11:12 AM, 10th Apr                     Rosario Enriquez                    My return requested until now is not yet pick up. Order number 6817845875. Kindly follow on the assigned courier to pick up my return items. Thank you.           11:13 AM, 10th Apr                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:13 AM, 10th Apr                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:14 AM, 10th Apr                   Afnan                   Is there anything else I can assist you with?           11:15 AM, 10th Apr                     Rosario Enriquez                    I am kind of worried because I will be on leave this coming Holiday. So maybe perhaps they can schedule it the soonest possible. Thank you and that would be all for now.           11:16 AM, 10th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           11:17 AM, 10th Apr                     Rosario Enriquez                    Thank Mr. Afnan for accomodating my request. Have a nice day           11:17 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6027687