Subject: New Reply Received - Conversation with Merissa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 06:52:51 +0000

Hi Afnan Eyad,  The customer has responded to the ticket.  Conversation with Merissa  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/e9X-E5z9Ebn5HYE1lZSlmw~~/AALN9wA~/RgRmFOW_PVcDc3BjQgpkMD-yM2Q2bUJxUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear team,<br>
<br>
Kindly note that the order is currently in the shipping process from Riyadh to Makkah once received we will arrange the delivery at the earliest time possible.<br>
<br>
Best Regards,
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Deyala Jaber</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/4/2023 7:45 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#6020692] - Conversation with Merissa<br>
 
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<div dir="ltr">Hi Team, <br>
<br>
Problem Statement: Late delivery<br>
<br>
Order Date:04/04/2023<br>
Order ID:6820129812<br>
Tracking ID:SD010321638<br>
<br>
Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 05/04/2023 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
<br>
Regards,<br>
CS Team</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sun, 9 Apr at 1:04 PM <span class="separator">, merissa matarul &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Merissa</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br>
		<b>Bot: </b> ✍️ Please enter your name<br>
		<b>Customer: </b> Merissa<br>
		<b>Bot: </b> Hi Merissa, what do you need help with?<br>
		<b>Customer: </b> &#128230; Order Status<br>
		<b>Bot: </b> Please enter your order number to continue.<br>
		<b>Customer: </b> 6820129812<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">Your order is <strong>on the way</strong>&#128666; </span></div>

		<div><span class="separator">Track your order here: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD010321638" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD010321638</a> </span></div>

		<div><span class="separator">You can also easily track your order from <strong>My Account &gt; Order History.</strong> </span></div>
		<br>
		<span class="separator"><b>Bot: </b> Before you go, would you like to rate our Customer Service<br>
		<i>[Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied]</i><br>
		<b>Bot: </b> Would you like to ?<br>
		<b>Customer: </b> Talk to Agent<br>
		<b>Bot: </b> Please enter your Email address<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> Please enter your Phone number<br>
		<b>Customer: </b> 0544675990</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:53 PM, 09th Apr</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحباً ,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:59 PM, 09th Apr</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Merissa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Hi</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">01:00 PM, 09th Apr</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Merissa</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">Salamualaykum..</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">01:01 PM, 09th Apr</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Merissa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">I would like to follow up my order..</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">01:01 PM, 09th Apr</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Hi Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">01:01 PM, 09th Apr</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">01:01 PM, 09th Apr</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Merissa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">I must have receive it yesterday but unfortunately I have not re it</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">01:02 PM, 09th Apr</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible to help you and solve this problem.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">01:03 PM, 09th Apr</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">Merissa</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Thank you..</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">01:03 PM, 09th Apr</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">It was a pleasure to assist you. Thank you for shopping with Centrepoint</span></div>

		<div><span class="separator">Have a wonderful day.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">01:03 PM, 09th Apr</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/730215268102903" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6020692