Subject: Ticket Assigned - Conversation with Marife Gonzales
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 07:21:55 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marife Gonzales Marife Gonzales                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Marife gonzales, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good evening, Marife,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you. Customer:  Your delivery man is arrogant he didnt answer me in chat how many times ill call him Customer:  And then now he said he didnt deliver because hes in his house already Customer:  Ill wait all day in that delivery but he didnt come Customer:  If he didnt deliver it now ,,ill cancel it Agent:  We apologize for the inconvenience caused.we will check with the courier to expect the delivery process and you will be contacted soon Agent:  Do you have any another inquiry can i help you with ? Agent:  It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Ill cancel my order how many days i'll wait for the delivery ,,its 3 days Customer:  Im so disappointed in your delivery man Agent:  Good Evening Marife, Thank you for contacting Centerpoint, This is Mazen, how can I assist you today? Customer:  If he didnt deliver it now ill cancel my order Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  I'll wait for ,,,3 days and now the delivery man said he didnt deliver cause hes already in his house Customer:  Im so disappointed in your delivery man Customer:  If he didnt deliver it now i'll cancel my order Customer:  Hello Agent:  Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered on 06-04-2023, but we are still following the issue with the courier team to find out the reasons for the delay in the order Customer:  Ill cancel it ,if he didnt deliver it now Agent:  We will do our best to arrange the delivery asap. Customer:  Please Agent:  Do you have any other inquiries that we can help with? Customer:  Only that ,please deliver it now i'll wait Customer:  If not i'll cancel it Agent:  We’ll do our best to sort this out quickly. Agent:  It was a pleasure to assist you.Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:12 AM, 09th Apr                     Marife Gonzales                    Can i ask ,,my order it will be deliver today or no           11:13 AM, 09th Apr                   Afnan                   Hi  Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:13 AM, 09th Apr                   Afnan                   Could you please share your order number so that I can assist you further?           11:13 AM, 09th Apr                     Marife Gonzales                    8424497238           11:14 AM, 09th Apr                   Afnan                   The application number starts with 6, consisting of 10 digits           11:15 AM, 09th Apr                     Marife Gonzales                    Ill order it at april 6 it didnt deliver           11:16 AM, 09th Apr                   Afnan                   The application number starts with 6, consisting of 10 digits           11:17 AM, 09th Apr                     Marife Gonzales                    That is my order #8424497238           11:18 AM, 09th Apr                   Afnan                   Did you order from Centrepoint?           11:18 AM, 09th Apr                     Marife Gonzales                    Yes           11:19 AM, 09th Apr                   Afnan                   The order number you sent is not affiliated with Saudi Centrepoint           11:19 AM, 09th Apr                     Marife Gonzales                    On april 5 it supposed to be deliver on april 6           11:20 AM, 09th Apr                     Marife Gonzales                    Kuwait           11:20 AM, 09th Apr                   Afnan                   We are Saudi customer service, please contact the Kuwait team           11:20 AM, 09th Apr                     Marife Gonzales                    Ah ok thank you           11:21 AM, 09th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           11:21 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6020086