Subject: Ticket Assigned - Conversation with Han Jani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 06:32:50 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Han Jani Han Jani                    Bot:  Hi, welcome to Centrepoint.   ?مرحبًا بك في سنتربوينت Bot:  Hi han jani, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00966557644666            10:25 AM, 09th Apr                     Han Jani                    My order number is 6819663257           10:27 AM, 09th Apr                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           10:27 AM, 09th Apr                     Han Jani                    Hi           10:27 AM, 09th Apr                     Han Jani                    My order number is 6819663257           10:27 AM, 09th Apr                   Afnan                   yes           10:28 AM, 09th Apr                     Han Jani                    I asked for return and items were collected           10:28 AM, 09th Apr                     Han Jani                    I just want to check the status of this           10:29 AM, 09th Apr                     Han Jani                    Could you please update me           10:29 AM, 09th Apr                   Afnan                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:29 AM, 09th Apr                     Han Jani                    Ok. And in which stage are we?           10:30 AM, 09th Apr                   Afnan                   Quality check stage and you will receive a refund letter           10:31 AM, 09th Apr                     Han Jani                    Ok. Thanks           10:31 AM, 09th Apr                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           10:32 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6019874