Subject: Ticket Assigned - Conversation with منى
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 07 Apr 2023 19:56:29 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with منى منى                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  منى Bot:  Hi منى, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  00966533054414            11:48 PM, 07th Apr                   mazen                   Good Evening Mona, Thank you for contacting Centerpoint, This is Mazen, how can I assist you today?           11:51 PM, 07th Apr                     منى                    Hi Mazen           11:51 PM, 07th Apr                     منى                    I have already received my order# 6818281164           11:52 PM, 07th Apr                     منى                    But the status of the order is not updated so i can make a return request           11:52 PM, 07th Apr                     منى                    Can u please support on this matter           11:52 PM, 07th Apr                   Afnan                   مرحباً  منى ,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.           11:52 PM, 07th Apr                     منى                    مرحبا افنان           11:53 PM, 07th Apr                     منى                    عندي طلب رقم 6818281164وتم استلامه           11:53 PM, 07th Apr                     منى                    لكن حالته ماتحدثت لاني احتاج اعمل طلب ترجيع           11:53 PM, 07th Apr                   Afnan                   نطلب منك أن تزودنا بأسماء العناصر التي ترغب في إرجاعها في هذا الطلب وسنكون سعداء بإنشاء إرجاع لك في الطلب.           11:53 PM, 07th Apr                     منى                    هوا قطعة وحدة فقط فالطلب           11:54 PM, 07th Apr                   Afnan                   هل بإمكانك تزويدي بإسم المنتج كما ورد في الموقع لأتمكن من مساعدتك على أكمل وجه            11:54 PM, 07th Apr                   Afnan                   تم عمل الارجاع بنجاح           11:55 PM, 07th Apr                   Afnan                   وسوف يتم استلام الطلب من 3 الى 5 ايام عمل           11:55 PM, 07th Apr                     منى                    si noir embellished jalabiya           11:55 PM, 07th Apr                     منى                    شكرا لك افنان           11:55 PM, 07th Apr                   Afnan                   كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت     نتمنى لكم يوماً سعيداً           11:56 PM, 07th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6011189