Subject: Note Added - [#5956390] Conversation withاسراء
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 31 Mar 2023 09:24:07 +0000 (UTC)

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5956390    Subject:  Conversation with اسراء   Requester: esraa    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">As per the request, we have checked the shared shipment and have already found the status to be published as "Delivered". Kindly check the shared request body and proceed further.</div>
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<div dir="ltr">Request Body:</div>
<div dir="ltr">{<br>  "customer_shipment_id": "681717689522999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2023-03-28 15:31:32",<br>  "entry_type": "Hybris",<br>  "order_id": "6817176895",<br>  "chargeable_weight": "1.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "FP0327230013779",<br>  "reference_number": "FP0327230013779"<br>}</div>
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<div dir="ltr">We want to inform you that we are proceeding with ticket #372635 closure. Below is the summary for your reference.</div>
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<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Issue Raised:-</span> Manual Status Update</span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Solution Provided:-</span> User needs to understand [Status already published]</span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Root Cause or RCA id:-</span> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><span dir="ltr" style="font-weight: 700">Is Permanent Solution Required:-</span> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">Permanent Solution (If Any):-</span> NA</span></div>
<div><span dir="ltr" rel="tempredactor"><span style="font-weight: 700">JIRA ID:-</span> NA</span></div>
<div><span rel="tempredactor"><br></span></div>
<div>Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.</div>
<div><br></div>
<div style="color: rgb(24, 50, 71)"><span rel="tempredactor" style="background-color: rgb(247, 218, 100)">After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you with an even better experience.</span></div>
<div style="color: rgb(24, 50, 71)"><span dir="ltr" rel="tempredactor" style="background-color: rgb(247, 218, 100)">Please provide your valuable feedback.</span></div>
<div><br></div>
<div dir="ltr">An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. The permanently closed incident cannot be reopened and the customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/372635" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/372635</a></span>
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<div><strong>Regards,</strong></div>
<div><strong><br></strong></div>
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                            On
                            Fri, 31 Mar at  2:23 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: Updating order status<br><br>Order Date :26/03/2023<br>Order ID:6817176895<br>Tracking ID:FP0327230013779<br><br>Assistance Required: Mark the order as delivered.<br>The customer confirmed to us that she has received the order. kindly update the order status.<br><br>Regards,<br>CS Team</div></div>
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                            On
                            Fri, 31 Mar at 12:10 PM
                            <span class="separator">,  esraa &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">اسراء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>
<b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br><b>Bot: </b> ✍️ من فضلك ادخل اسمك<br><b>Customer: </b> اسراء<br><b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br><b>Customer: </b> &#128230; حالة الطلب<br><b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br><b>Customer: </b> 6817176895<br><b>Bot: </b> طلبك في الطريق &#128666; <br><br><br>تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP0327230013779" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=FP0327230013779</a><br> <br><br> يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br><b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br><i>[Customer Feedback: قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا - غير راض للغاية]</i><br><b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br><b>Customer: </b> نعم <br><b>Bot: </b> يرجى إدخال عنوان البريد الإلكتروني<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> يرجى إدخال رقم الجوال المسجل<br><b>Customer: </b> 0553676867<br>
</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:08 PM, 31st Mar</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Afnan</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>مرحباً اسراء ,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:09 PM, 31st Mar</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">اسراء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>طلبي 6817176895وصلني واريد ارجاع بعض المنتجات ولكن حالة الطلب ما تزال قيد الانشاء</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:09 PM, 31st Mar</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Afnan</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>نعتذر منك للازعاج سنقوم برفع طلب للفريق المعني ليتم تحديث حالة طلبكم باقرب وقت</div></div>        <div style="color: #999999;font-size: 11px;clear: right">12:09 PM, 31st Mar</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">اسراء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>اتمنى ذلك</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:10 PM, 31st Mar</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">اسراء</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>شكرًا لك</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">12:10 PM, 31st Mar</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Afnan</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px">
<div>كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت</div>
<div><br></div>
<div>نتمنى لكم يوماً سعيداً</div>
</div>        <div style="color: #999999;font-size: 11px;clear: right">12:10 PM, 31st Mar</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/727019258340532" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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