Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 08:42:00 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi. I have discovered a defective item from one of my recent orders           12:26 PM, 19th Mar                   Afnan                   Hi Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           12:26 PM, 19th Mar                   Afnan                   Could you please share your order number so that I can assist you further?           12:27 PM, 19th Mar                     User                    Of course Afnan           12:27 PM, 19th Mar                     User                             12:27 PM, 19th Mar                     User                             12:28 PM, 19th Mar                     User                             12:28 PM, 19th Mar                     User                             12:28 PM, 19th Mar                     User                    The defective item
 s are the Dr browns anti colic bottles. The nipples are torn!!!           12:28 PM, 19th Mar                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:29 PM, 19th Mar                     User                    Ok.           12:29 PM, 19th Mar                   Afnan                   We apologize for that. Did you encounter this problem when opening the package?           12:32 PM, 19th Mar                   Afnan                   Because we see that the request is a month ago. Will it be used, who is the first use?           12:33 PM, 19th Mar                     User                    This is the first time I open the packages since the order because now i will start using them for my baby           12:35 PM, 19th Mar                     User                    The problem was encountered once I opened the package and saw that the nipples are torn           12:35 PM, 19th Mar                  
    User                    You can see from the picture i sent you that they are still in their original package           12:36 PM, 19th Mar                   Afnan                   We certainly understand the inconvenience this caused. But this is not typical of our experience.  The image has been shared with the concerned team to ensure that the problem does not recur. We have made a return request for you, and you will contact the shipping company within 3 to 5 working days to receive the product. If the product arrives in our warehouse, we will process the refund and you will receive an email notification of that.           12:37 PM, 19th Mar                     User                    Thank you Afnan, much appreciated.           12:38 PM, 19th Mar                     User                    It is the first time I receive defective items like this           12:38 PM, 19th Mar                     User                    Especially the bottles. I have previously ordered several 
 bottle items.           12:39 PM, 19th Mar                   Afnan                   We apologize for any inconvenience and thank you for your patience.           12:39 PM, 19th Mar                   Afnan                   Is there anything else I can assist you with?           12:40 PM, 19th Mar                     User                    That will be all. Thanks again           12:41 PM, 19th Mar                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:41 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5872471