Subject: Note Added - [#5775833] Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 05:46:45 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5775833    Subject:  Delivery   Requester: Sara    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Shipment is on the process of return due to exceeded maximum holding period and received LMG instruction to return.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, March 9, 2023 3:04 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5775833] - Delivery</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal">HI <a id="OWAAM8851373770EA4047B7A7B223580F426E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman Helmy</span></a>
<a id="OWAAM3BF0015B4F994719AC6EEABE9E0CE547" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>,</div>
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<div class="MsoNormal">Please assist with the below ASAP:</div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247;background:white">Order Date:24/02/2023</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<span style="background:white">Order ID:6807079050</span><br>
<span style="background:white">Tracking ID:48350843726</span></span>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 6, 2023 1:02 PM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5775833] - Delivery</div>
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<div class="MsoNormal">Hi <a id="OWAAM8C424A4962E14C14BFC0DCF7762AADFF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
<a id="OWAAMA91A20EA543E475DB1625A5BEBBAA350" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Eman Helmy</span></a>,</div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, March 2, 2023 1:14 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5775833] - Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date:24/02/2023<br>
Order ID:6807079050<br>
Tracking ID:48350843726<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 26/02/2023 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 2 Mar at 1:10 AM
<span class="separator">, Sara &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt;font-family:"Times New Roman",serif'>طلبيتي</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>المفروض</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>توصل</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>يوم</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>الاثنين</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>و</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>بكرة</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>الخميس</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>متى</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>توصلونها</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>رح</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>اكون</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>خارج</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>المنطقة</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>حال</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>تأخرتم</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>في</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>توصيلها</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>رح</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>ترسلونها</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>للمنطقة</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>اللي</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>سافرت</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>لها</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>لان</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>انتم</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>سبب</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>التأخير</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>رح</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>تكون</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>اخر</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>مره</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>اجرب</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>اطلب</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>منكم</span><span style="font-size:10.5pt;font-family:-apple-system">
</span><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>تجربة</span><span style="font-size:10.5pt;font-family:-apple-system">
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