Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 13:08:48 +0000 (UTC)

Hi Afnan Eyad,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/I_pv2WB8Hn93NwF4YRTutQ~~/AALN9wA~/RgRl7wJbPVcDc3BjQgpkDNvODWREPvVfUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,<br>
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Please be noted that the customer's area is remote and can  be only covered by our team on Tuesdays and Wednesdays ,we'll do our best to arrange it at the earliest possible.
<div>Best Regards,<br>
<span class="labelnormal"><span class="labelname_sf">Tala Hammad </span><br>
<span class="labeltitle_sf">Customer Service</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0Ahttp://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png%0D%0A" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>12/3/2023 12:50 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP561 Sajeda Alghneimin ([email-masked]); [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#5764250] Returns<br>
 
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<div>There is a new comment in the ticket submitted by ابو عامر البقمي to HelpCPAE</div>
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Comment added by : Akshay Berry<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM2267BDC7BCB04D19B918C094CEE7B1D1" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Karam AlAmmar</span></a>,</div>

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<div class="MsoNormal">Ensure return collection today.</div>

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<div class="MsoNormal">Order ID: 6805669598</div>

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<div class="MsoNormal">AWB: SD009969030</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif;color:#242424;background:white">Vendor Support &amp; Escalations Specialist</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">T: +971 4 5172125</span></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Landmark Group HQ, Marina, Dubai, UAE</span></div>

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<div>From: Karam AlAmmar &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 8, 2023 11:36 AM<br>
<b>To:</b> Umar Tahir &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ibrahim Aslam &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;; Shipa Delivery Support &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Mohammad Hameed Mohammad Fasi &lt;[email-masked]&gt;; Karim Asklany &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5764250] - Returns</div>

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<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments! </span></i></b></div>

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<div class="MsoNormal">Dear Umar,</div>

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<div class="MsoNormal">Apologies for the late reply, </div>

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<div class="MsoNormal">The mentioned order belongs to a remote area which will be covered on 3/12/2023, </div>

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<div class="MsoNormal">Best Regards, </div>

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<div class="MsoNormal">On Tue, Mar 7, 2023 at 1:57 PM Umar Tahir &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>

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<div class="MsoNormal"><span style="font-family:'trebuchet ms' , sans-serif">Dear <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">@Ibrahim Aslam</a>,<br>
Thank you for forwarding the mail.<br>
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Dear <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">@Karam AlAmmar</a>,<br>
Please push for the pickup today.</span></div>

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<div class="MsoNormal"><b><span style="color:#222222">Warm Regards</span></b></div>

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<div class="MsoNormal"><b><span style="font-size:13.5pt;font-family:'arial' , sans-serif;color:#061fdd">Umar Tahir </span></b></div>

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<div class="MsoNormal"><b><span style="font-size:10pt;font-family:'arial' , sans-serif;color:#061fdd">Account Management | KSA</span></b></div>

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<strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black">M1:</span></strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"> <b>+966 58 008 4342</b></span>
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<b><span style="font-size:9pt;font-family:'arial' , sans-serif">M2: +966 59 391 4618<br>
<span style="color:black">E: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:#1155cc">[email-masked]</span></a></span></span></b><br>
<b><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black">W: <a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank"><span style="color:#061fdd">shipa.com/delivery</span></a></span></b>
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<div class="MsoNormal"><b>A: Al-Rayan, Riyadh, KSA</b></div>

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<div class="MsoNormal">On Tue, Mar 7, 2023 at 12:45 PM Ibrahim Aslam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</div>

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<div class="MsoNormal"><span style="font-family:'tahoma' , sans-serif"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">+Umar Tahir</a> </span></div>

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<div class="MsoNormal"><span style="font-family:'tahoma' , sans-serif">FYI.</span></div>

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<div class="MsoNormal">On Mon, Mar 6, 2023 at 7:47 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:</div>

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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Karam AlAmmar</span></a> <a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="text-decoration:none">@Ibrahim Aslam</span></a>,</div>

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<div class="MsoNormal">Reminder for return collection.</div>

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<div class="MsoNormal">Order ID:6805669598</div>

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<div class="MsoNormal">Tracking ID:SD009969030             </div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Akshay Berry</span></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'calibri light' , sans-serif">Landmark Group HQ, Marina, Dubai, UAE</span></div>

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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, March 3, 2023 11:48 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764250] - Returns</div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,  <br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif">Sajeda Alghneimin<br>
Customer Care</span><br>
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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong> 800 SHIPA<br>
<a href="https://www.shipa.com" rel="noreferrer" target="_blank"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>3/3/2023 3:58 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#5764250] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late collection<br>
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Order ID:6805669598<br>
Tracking ID:SD009969030<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 24-02-2023 date. But the items still not collected.<br>
Please collect the items on priority.<br>
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Regards,<br>
CS Team<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">تشغيل الثلاثاء, 28 فبراير في 12:31 م , Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; كتب: </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Dear Team,<br>
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Kindly note that the listed pickup area is remote, the shipment collection is currently scheduled to be attempted starting 1/3/2023.<br>
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Best regards,  </span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Noor Dokhan<br>
Customer Care</span><br>
<a href="https://www.shipa.com/" rel="noreferrer" target="_blank"><span style="font-size:10.5pt;font-family:'-apple-system';border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="m_-1725883323868750662m_-3294341625835841933m_-7377932964667778738Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDQ1MDI4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1RYofHxuVIRrOHEr78_LRMoKlUeSWRYeb9lm5DBBRuI" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10.5pt;font-family:'-apple-system'"><strong><span style="font-family:'-apple-system'">M:</span></strong> 800 SHIPA<br>
<a href="https://www.shipa.com" rel="noreferrer" target="_blank"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">From: CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'-apple-system'">Sent: </span></strong>28/2/2023 3:40 AM GMT+04:00<br>
<strong><span style="font-family:'-apple-system'">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'-apple-system'">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>
<strong><span style="font-family:'-apple-system'">Subject: </span></strong>Fwd: [#5764250] - Returns<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late collection<br>
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Order ID:6805669598<br>
Tracking ID:SD009969030<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 24-02-2023 date. But the items still not collected.<br>
Please collect the items on priority.<br>
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Regards,<br>
CS Team</span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">تشغيل الأثنين, 27 فبراير في 9:41 م , ابو عامر البقمي &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; كتب: </span></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">طلبت ارجاع منتج والى الان ماتم التواصل معي لي تقريبا اسبوع وانا انتظر التواصل !!!!!!!!!!!!؟؟؟؟؟؟</span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">5764250:1125156</span>
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<b><span style="font-size:13.5pt;font-family:'arial' , sans-serif;color:#061fdd">Karam Alammar</span></b><br>
<span style="font-size:10pt;font-family:'arial' , sans-serif;color:#061fdd"> Customer Service</span><br>
<span style="color:#888888;border:solid 1pt;padding:0in"><img alt="Image removed by sender." height="100" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDQ1MDI4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1RYofHxuVIRrOHEr78_LRMoKlUeSWRYeb9lm5DBBRuI" style="width:2.0833in;height:1.0416in" width="200"></span><br>
<strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black">M:</span></strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"> +962795082239</span><br>
<strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black">O:</span></strong><span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"> 80074472</span>
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<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="mailto:[email-masked]" rel="noreferrer" target="_blank"><span style="color:#061fdd">[email-masked]</span></a></span><br>
<span style="font-size:9pt;font-family:'arial' , sans-serif;color:black"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" rel="noreferrer" target="_blank"><span style="color:#061fdd">shipa.com/delivery</span></a></span>
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