Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 06:42:08 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I can't add shukran account           10:24 AM, 12th Mar                   Afnan                   Hi  Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           10:25 AM, 12th Mar                   Afnan                   Please explain the problem you are facing           10:25 AM, 12th Mar                     User                    I can't add shukran account           10:26 AM, 12th Mar                   Afnan                   You will first need to create a CentrepointStores.com account. If you already have a CentrepointStores.com account, link your Shukran membership card by clicking "Shukran" in the "My Account" menu.    Here's how you can pay using your own Shukrans:  Log in to your account at CentrepointStores.com. The "Checkout Payment" indicator on the payment page will help you determine how many points you can spend.            10:27 AM, 12th Mar                   Afnan                   Can you provide us with a picture of the problem you are facing?           10:27 AM, 12th Mar                     User                    There is no option for adding shukran           10:28 AM, 12th Mar                     User                             10:29 AM, 12th Mar                   Afnan                   Please provide us with an email           10:29 AM, 12th Mar                     User                    [email-masked]           10:29 AM, 12th Mar                   Afnan                   The picture shows that you have a link to the card and it also contains points           10:30 AM, 12th Mar                     User                    Yes           10:32 AM, 12th Mar                     User                    But can't pay with shukran account           10:32 AM, 12th Mar                   Afnan                   Log in to your CentrepointStores.com account. The Checkout indicator on the checkout page will help you determine how many points you can spend. Move the cursor to choose the amount of savings you want.  Note: Shukran points must have 200 points or more to pay via Shukran.           10:33 AM, 12th Mar                     User                    There is no option for shukran pay           10:34 AM, 12th Mar                     User                    Only card payments are available           10:34 AM, 12th Mar                   Afnan                   Please provide us with a picture of the problem           10:35 AM, 12th Mar                     User                    Ok           10:36 AM, 12th Mar                     User                             10:37 AM, 12th Mar                     User                    There is no option for add shukran account           10:38 AM, 12th Mar                   Afnan                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           10:39 AM, 12th Mar                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           10:41 AM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5831735