Subject: Note Added - [#5781459] Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 10:14:11 +0000 (UTC)

Hi ,    Ghadeer added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5781459    Subject:  Conversation with User   Requester: User    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hello Akshay, </div>
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<div class="MsoNormal">Please help me with customer alternative number . </div>
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<div class="MsoNormal">Thank you </div>
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<span style="FONT-SIZE: 10pt">Ghadeer F. Siraj</span>  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 10pt">غدير سراج</span> </h1>
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<span style="FONT-SIZE: 8pt"></span>  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 8pt">محلل عمليات التجارة الالكترونية</span> </h6>
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<span style="FONT-SIZE: 8pt">M. <font color="#153c3f">  <span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">
|</span>  <span style="FONT-SIZE: 8pt; COLOR: #00c8e1">T. <font color="#153c3f">+966112897834</font>
</span><span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">|</span> 
<span style="FONT-SIZE: 8pt; COLOR: #00c8e1">E. <font color="#153c3f">29242</font>
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<span style="FONT-SIZE: 8pt">E. <font color="#153c3f">[email-masked]</font></span> 
<span style="FONT-SIZE: 8pt; FONT-FAMILY: 'Tahoma', sans-serif; COLOR: #00c8e1">|</span> 
<span style="FONT-SIZE: 8pt">W.</span> <a class="txt-light" style="FONT-SIZE: 8pt; TEXT-DECORATION: none; COLOR: #00c8e1; OUTLINE-WIDTH: 0px; PADDING-BOTTOM: 0px; PADDING-TOP: 0px; OUTLINE-STYLE: none; PADDING-LEFT: 0px; MARGIN: 0px; OUTLINE-COLOR: invert; PADDING-RIGHT: 0px" href="https://splonline.com.sa/" target="_blank" rel="noreferrer">
<font color="#153c3f">SPLonline.com.sa</font></a> </h6>
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2929 Rayhanah Bint Zaid - Al Arid Dist.<br>
Riyadh 13337 - 8118    Kingdom of Saudi Arabia</div>
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This email has been sent from Saudi Post | SPL. The information in this email is considered to be confidential. It is solely intended for the person(s) named above. If you are not an intended recipient, please notify the sender and delete this email from your
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 7, 2023 11:06 AM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Ghadeer F. Siraj &lt;[email-masked]&gt;; Mohammed B. Amro &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mohammad Hameed Mohammad Fasi &lt;[email-masked]&gt;; Karim Asklany &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXTERNAL]RE: [#5781459] - Conversation with User</div>
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<strong><span style='font-family:"Calibri",sans-serif;color:red'>WARNING</span></strong><strong><span style='font-family:"Calibri",sans-serif;color:black'> : This email is not from Saudi Post | SPL. Do not click
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<div class="MsoNormal">Hi <a id="OWAAM92CA0AC0BE304E60B460C0CF864F46ED" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ghadeer F. Siraj</span></a>,</div>
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<div class="MsoNormal">Reminder for delivery.</div>
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<div class="MsoNormal">Order: 6807892969</div>
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<div class="MsoNormal">AWB: CRDSAL0724340323</div>
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<div class="MsoNormal">Regards</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2Mjk0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F4HyndSJumtUM_Oq3eMJ5BtDlE3OQpZxY12btsJJD6A" data-id="2044013962945" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 5, 2023 6:52 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5781459] - Conversation with User</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team, </span></div>
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<strong><span style='font-family:"-Apple-System",serif'>reminder</span></strong> </span></div>
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Problem Statement: Late delivery<br>
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Order Date:27/02/2023<br>
Order ID:6807892969<br>
Tracking ID:CRDSAL0724340323<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 27/02/2023 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Fri, 3 Mar at 4:20 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-Apple-System",serif'>Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date:27/02/2023<br>
Order ID:6807892969<br>
Tracking ID:CRDSAL0724340323<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 27/02/2023 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"-Apple-System",serif'>On Fri, 3 Mar at 4:13 AM
<span class="separator">, User &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">/where is my package? There is no delivery coming. Please deliver</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:05 AM, 03rd Mar</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please deliver</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:09 AM, 03rd Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else I can assist you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:10 AM, 03rd Mar</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with Centrepoint</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:12 AM, 03rd Mar</span></div>
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