Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Mar 2023 09:46:01 +0000 (UTC)

Hi Afnan Eyad,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif">
<a class="gmail_plusreply" id="plusReplyChip-10" href="mailto:[email-masked]" rel="noreferrer">+Umar Tahir</a> <br>
</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif">FYI.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 6, 2023 at 7:47 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-7377932964667778738">

<div lang="EN-US" style="overflow-wrap: break-word">
<div class="m_-7377932964667778738WordSection1">
<div class="MsoNormal">Hi <a id="m_-7377932964667778738OWAAM5EE2E221BBEE4E5EADA79E53C12D7851" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Karam AlAmmar</span></a>
<a id="m_-7377932964667778738OWAAM641FCDFA8B8743308AE1E03DE5ECE4AC" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Ibrahim Aslam</span></a>,<u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div class="MsoNormal">Reminder for return collection.<u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div class="MsoNormal">Order ID:6805669598<u></u><u></u>
</div>
<div class="MsoNormal">Tracking ID:SD009969030              <u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div class="MsoNormal">Regards,<u></u><u></u>
</div>
<div>
<div class="MsoNormal">
<img width="122" height="58" style="width: 1.2708in; height: 0.6041in" id="m_-7377932964667778738Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MDY0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ebezY8ICpnUF_hnwIfh9d137g0lDwLwoc5Xeeh2vet0" data-id="2044013960648" alt="Logo

Description automatically generated"><b><span style="font-size:12pt"><u></u><u></u></span></b>
</div>
<div class="MsoNormal"><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Akshay Berry<u></u><u></u></span></b></div>
<div class="MsoNormal">
<span style='font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(36,36,36);background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'><u></u><u></u></span></b>
</div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125<u></u><u></u></span></div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE<u></u><u></u></span></div>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<div class="MsoNormal">
<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, March 3, 2023 11:48 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5764250] - Returns<u></u><u></u>
</div>
</div>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
<div>
<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:1pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0104in; height: 0.0104in" id="m_-7377932964667778738Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MDY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R-k9FfRVMBGyYzeVyQ_QEQgzQGMfeYtmLqxy7HM1Cnk" data-id="2044013960647" alt="Image removed by sender."></span><span style="font-size:1pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
</div>
</div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear Team,  <br>
<br>
We will do our best to arrange the collection at the earliest convenience.<br>
<br>
Best regards,  <u></u><u></u></span></div>
<div>
<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="m_-7377932964667778738labelnamesf">Sajeda Alghneimin </span><br>
<span class="m_-7377932964667778738labeltitlesf">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="m_-7377932964667778738Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MDY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R-k9FfRVMBGyYzeVyQ_QEQgzQGMfeYtmLqxy7HM1Cnk" data-id="2044013960647" alt="Image removed by sender."></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="m_-7377932964667778738labelnormal"> 800 SHIPA</span><br>
<span class="m_-7377932964667778738labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
</span><u></u><u></u></span>
</div>
<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif"> 
<u></u><u></u></span></div>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10pt;font-family:Verdana,sans-serif">
<hr align="center">
</span></div>
<div class="MsoNormal">
<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>3/3/2023 3:58 AM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#5764250] - Returns<br>
  <u></u><u></u></span>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​<u></u><u></u></span></div>
</div>
<div>
<div class="MsoNormal">
<strong><span style="font-size:10.5pt;font-family:-Apple-System">Is there an update</span></strong><span style="font-size:10.5pt;font-family:-Apple-System"><u></u><u></u></span>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​<u></u><u></u></span></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
<br>
Order ID:6805669598<br>
Tracking ID:SD009969030<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 24-02-2023 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,<br>
CS Team<br>
 <u></u><u></u></span></div>
</div>
<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">تشغيل الثلاثاء, 28 فبراير في 12:31 م
<span class="m_-7377932964667778738separator">, Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب:
</span><u></u><u></u></span></div>
<div>
<div class="MsoNormal">
<span style="font-size:1pt;font-family:-Apple-System;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0104in; height: 0.0104in" id="m_-7377932964667778738Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MDY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R-k9FfRVMBGyYzeVyQ_QEQgzQGMfeYtmLqxy7HM1Cnk" data-id="2044013960647" alt="Image removed by sender."></span><span style="font-size:1pt;font-family:-Apple-System"><u></u><u></u></span>
</div>
</div>
<div class="MsoNormal">
<span class="m_-7377932964667778738separator"><span style="font-size:10.5pt;font-family:-Apple-System">Dear Team,</span></span><span style="font-size:10.5pt;font-family:-Apple-System"><br>
<br>
<span class="m_-7377932964667778738separator">Kindly note that the listed pickup area is remote, the shipment collection is currently scheduled to be attempted starting 1/3/2023.</span><br>
<br>
<span class="m_-7377932964667778738separator">Best regards,  </span><u></u><u></u></span>
</div>
<div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System"><br>
<span class="m_-7377932964667778738labelnamesf">Noor Dokhan </span><br>
<span class="m_-7377932964667778738labeltitlesf">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;font-family:-Apple-System;border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="m_-7377932964667778738Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MDY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R-k9FfRVMBGyYzeVyQ_QEQgzQGMfeYtmLqxy7HM1Cnk" data-id="2044013960647" alt="Image removed by sender."></span></a><span style="font-size:10.5pt;font-family:-Apple-System"><br>
<strong><span style="font-family:-Apple-System">M:</span></strong><span class="m_-7377932964667778738labelnormal"> 800 SHIPA</span><br>
<span class="m_-7377932964667778738labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
</span><u></u><u></u></span>
</div>
</div>
<div class="MsoNormal">
<span class="m_-7377932964667778738separator"><span style="font-size:10.5pt;font-family:-Apple-System"> 
</span></span><span style="font-size:10.5pt;font-family:-Apple-System"><u></u><u></u></span>
</div>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:-Apple-System">
<hr align="center">
</span></div>
<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div>
<div class="MsoNormal">
<span class="m_-7377932964667778738separator"><span style="font-size:10.5pt;font-family:-Apple-System">From: CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</span></span><span style="font-size:10.5pt;font-family:-Apple-System"><br>
<strong><span style="font-family:-Apple-System">Sent: </span></strong><span class="m_-7377932964667778738separator">28/2/2023 3:40 AM GMT+04:00</span><br>
<strong><span style="font-family:-Apple-System">To: </span></strong><span class="m_-7377932964667778738separator"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><br>
<strong><span style="font-family:-Apple-System">Cc: </span></strong><span class="m_-7377932964667778738separator"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span><br>
<strong><span style="font-family:-Apple-System">Subject: </span></strong><span class="m_-7377932964667778738separator">Fwd: [#5764250] - Returns</span><br>
<span class="m_-7377932964667778738separator">  </span><u></u><u></u></span>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal">
<span class="m_-7377932964667778738separator"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></span><span style="font-size:10.5pt;font-family:-Apple-System"><br>
<br>
<span class="m_-7377932964667778738separator">Problem Statement: Late collection</span><br>
<br>
<span class="m_-7377932964667778738separator">Order ID:6805669598</span><br>
<span class="m_-7377932964667778738separator">Tracking ID:SD009969030</span><br>
<br>
<span class="m_-7377932964667778738separator">Assistance Required: Need urgent collection</span><br>
<span class="m_-7377932964667778738separator">Issue Description: Customer raised a return request on 24-02-2023 date. But the items still not collected.</span><br>
<span class="m_-7377932964667778738separator">Please collect the items on priority.</span><br>
<br>
<span class="m_-7377932964667778738separator">Regards,</span><br>
<span class="m_-7377932964667778738separator">CS Team</span><u></u><u></u></span>
</div>
</div>
<div>
<blockquote style="margin-top:5pt;margin-bottom:5pt">
<div class="MsoNormal">
<span class="m_-7377932964667778738separator"><span style="font-size:10.5pt;font-family:-Apple-System">تشغيل الأثنين, 27 فبراير في 9:41 م , ابو عامر البقمي &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب:
</span></span><span style="font-size:10.5pt;font-family:-Apple-System"><u></u><u></u></span>
</div>
<div>
<div class="MsoNormal">
<span class="m_-7377932964667778738separator"><span style="font-size:10.5pt;font-family:-Apple-System">طلبت ارجاع منتج والى الان ماتم التواصل معي لي تقريبا اسبوع وانا انتظر التواصل !!!!!!!!!!!!؟؟؟؟؟؟</span></span><span style="font-size:10.5pt;font-family:-Apple-System"><u></u><u></u></span>
</div>
</div>
</blockquote>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0104in; height: 0.0104in" id="m_-7377932964667778738Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MDY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R-k9FfRVMBGyYzeVyQ_QEQgzQGMfeYtmLqxy7HM1Cnk" data-id="2044013960647" alt="Image removed by sender."></span><span style="font-size:10.5pt;font-family:-Apple-System"><u></u><u></u></span>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1pt;font-family:fdtktid;color:white">5764250:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System"><u></u><u></u></span>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10pt;font-family:Verdana,sans-serif;border:1pt solid windowtext;padding:0in"><img width="1" height="1" style="width: 0.0104in; height: 0.0104in" id="m_-7377932964667778738Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzk2MDY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R-k9FfRVMBGyYzeVyQ_QEQgzQGMfeYtmLqxy7HM1Cnk" data-id="2044013960647" alt="Image removed by sender."></span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" target="_blank" rel="noreferrer">www.landmarkgroup.com</a>
</div>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5764250