Subject: New Reply Received - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Mar 2023 07:39:19 +0000

Hi Afnan Eyad,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div dir="auto">Hii <div dir="auto">It is to inform you that after placing order i didnt receive any sms... i just have the emails with me that the order is confirmed and also the email about pickup the order from the branch.</div>
<div dir="auto">Can i show them these mails to pick it up as no sms was sent to me </div>
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<div dir="auto">My number is 0547369929 </div>
<div dir="auto">Ermma Malik </div>
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<div dir="auto">Thanks </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 4 Mar 2023, 3:23 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5781153</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5781153<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Afnan Eyad : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Ermma ,<br><br>Thank you for contacting us.<br> <br>We would like to inform you that order No. (6808041703) is ready for collection from the store.<br><br>Please make sure that you have your personal identification upon receipt.<br> <br>Also make sure you have your SMS ready, as required by the branch to be able to complete the pick-up process.<br> <br>Do not hesitate to contact us if you have any other inquiries.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Centrepoint </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5781153