Subject: New Reply Received - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Feb 2023 11:49:25 +0000

Hi Afnan Eyad,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Elqg354nGv3UegOCCKyefQ~~/AALN9wA~/RgRl2yk8PVcDc3BjQgpj9rz1-WM_6bgoUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear team, <br>
<br>
Well noted, the shipment is arranged for collection at the soonest and we will alert our team to expedite it. <br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Ali Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>25/2/2023 2:41 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5751506] - Conversation with User<br>
 
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<br>
Hi Team,<br>
<br>
Problem Statement: Late collection<br>
<br>
Order ID:6803384263<br>
Tracking ID:SD009906277<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 15-02-2023 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,<br>
CS Team</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sat, 25 Feb at 12:06 AM <span class="separator">, User &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">User</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">سلام</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:02 AM, 25th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">User</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">انا طلبت استرجاع ولم يتم تواصل المندوب معي للان</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:03 AM, 25th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">User</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">Hi Sarah OO, thank you for getting in touch with us. Here’s how your return 1003902369 for order 6803384263</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:03 AM, 25th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحباً ,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:04 AM, 25th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">دقيقة من فضلك ليتم التحقق<br>
		إبقى معنا</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:04 AM, 25th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل هذا رقم التواصل صحيح . +966552424035</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">12:05 AM, 25th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">User</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:05 AM, 25th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:05 AM, 25th Feb</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:05 AM, 25th Feb</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">User</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">شكرا</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">12:05 AM, 25th Feb</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:05 AM, 25th Feb</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<div><span class="separator">لا</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Afnan</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت</span></div>

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		<div><span class="separator">نتمنى لكم يوماً سعيداً</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">12:06 AM, 25th Feb</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/714808419364050" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5751506