Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Feb 2023 22:14:51 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:57 AM, 24rd Feb                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:58 AM, 24rd Feb                     User                    Actually I'm trying to do one order, I applied to pay with alrajhi prepaid card to unable to get discount while processing order           01:58 AM, 24rd Feb                     User                             01:59 AM, 24rd Feb                     User                    Please find the attached picture.           02:00 AM, 24rd Feb                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           02:00 AM, 24rd Feb                     User                    Take you time buy please fix the issue           02:01 AM, 24rd Feb            
        Afnan                   We apologize for the inconvenience. Please provide us with an email to investigate with our team           02:03 AM, 24rd Feb                     User                    [email-masked]           02:04 AM, 24rd Feb                     User                    E           02:05 AM, 24rd Feb                   Afnan                   Were the steps followed correctly when paying and entering the security code           02:06 AM, 24rd Feb                     User                    When can I expect this can be fixed           02:06 AM, 24rd Feb                     User                    Everything is perfect           02:06 AM, 24rd Feb                     User                    Should I need to record a video for a proof           02:06 AM, 24rd Feb                     User                    And it's not showing tabby option to pa           02:07 AM, 24rd Feb                   Afnan                   We apologize once again, we will raise you
 r inquiry to the concerned team and update you as soon as possible           02:08 AM, 24rd Feb                   Afnan                   Tabby is not available at Centrepoint at this time           02:08 AM, 24rd Feb                     User                    Okay           02:08 AM, 24rd Feb                     User                    Please fix this issue ASAP as I want complete my order before stock get out of stock           02:09 AM, 24rd Feb                   Afnan                   sure           02:10 AM, 24rd Feb                     User                    I didn't receive any email for my complaint?           02:11 AM, 24rd Feb                     User                    Please send me email with complaint reference number and issue           02:12 AM, 24rd Feb                   Afnan                   We will notify you of any updates via email. Please give us some time to do the necessary           02:12 AM, 24rd Feb                     User                    Sure    
        02:12 AM, 24rd Feb                     User                    I'm waiting           02:12 AM, 24rd Feb                   Afnan                   Is there anything else I can assist you with?           02:13 AM, 24rd Feb                     User                    Raise complaint           02:13 AM, 24rd Feb                   Afnan                   sure           02:14 AM, 24rd Feb                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           02:14 AM, 24rd Feb                     User                    Nothing,  thanks           02:14 AM, 24rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5748763