Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 21:07:35 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:51 AM, 23nd Feb                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           12:51 AM, 23nd Feb                     User                    i purchased a scarf online and i want to return           12:53 AM, 23nd Feb                   Afnan                   Could you please share your order number so that I can assist you further?           12:53 AM, 23nd Feb                     User                    6806147515           12:54 AM, 23nd Feb                   Afnan                   Is the return for 2 itme?           12:56 AM, 23nd Feb                     User                    No           12:56 AM, 23nd Feb                     User                    i just collected it yesterday           12:56 AM, 23nd Feb                     User                    sorry           12:57 AM, 23nd Feb                   Afnan                   Please let us know which product you want to return. There are two products in your order           12:57 AM, 23nd Feb                     User                    u mean 2 items???           12:57 AM, 23nd Feb                     User                    Gloo All-Over Paisley Print Scarf  Color: Beige           12:57 AM, 23nd Feb                     User                    Only 1 item           12:58 AM, 23nd Feb                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           12:58 AM, 23nd Feb                   Afnan                   I apologize, the product is not returnable according to the return policy           12:59 AM, 23nd Feb                     User                    ok           12:59 AM, 23nd Feb                   Afnan                   Is there anything else I can assist you with?           01:00 AM, 23nd Feb                     User                    but its no where mentioned in the return ploicy           01:00 AM, 23nd Feb                     User                    policy           01:00 AM, 23nd Feb                   Afnan                   We apologize and will take note of the concerned team           01:01 AM, 23nd Feb                     User                    Can it be exchanged at least           01:02 AM, 23nd Feb                     User                    ?           01:02 AM, 23nd Feb                   Afnan                   You can only exchange from the store and they will assist you           01:03 AM, 23nd Feb                     User                    so can i do it tomorrow to the same store from where i collected           01:04 AM, 23nd Feb                   Afnan                   yes           01:04 AM, 23nd Feb                     User                    R u sure ??           01:04 AM, 23nd Feb                     User                    Can i show these messages at the exchange counter           01:05 AM, 23nd Feb                   Afnan                   Yes, the exchange is available in the store and they will definitely help you           01:05 AM, 23nd Feb                     User                    ok           01:05 AM, 23nd Feb                   Afnan                   Is there anything else I can assist you with?           01:06 AM, 23nd Feb                     User                    Nothing…Thank you           01:06 AM, 23nd Feb                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           01:07 AM, 23nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5744781