Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 07:38:47 +0000

Hi Afnan Eyad,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/OTzwAbinTUzrUdHrc7LUkw~~/AALN9wA~/RgRl1aiDPVcDc3BjQgpj6QN19GNBpml8UhpzdXBwb3J0QHNwbGFzaGZhc2hpb25zLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team, <br>
<br>
<br>
Both orders are out for collection. <br>
<br>
We will do our best to expedite the process and our driver will contact the customer to confirm and coordinate. <br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>20/2/2023 11:41 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5736756] - Returns<br>
 
</div>
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Hi Team,<br>
<br>
Problem Statement: Late collection<br>
<br>
Order ID:6803912180<br>
Tracking ID:SD009917645-SD009917648<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 16-02-2023 date. But the items still not collected.<br>
Please collect the items on priority.<br>
<br>
Regards,<br>
CS Team</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">تشغيل الأثنين, 20 فبراير في 11:40 م <span class="separator">, Splash &lt;[email-masked]&gt; كتب: </span>

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<div dir="rtl"><span class="separator">مرحبا ساره ,</span></div>

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<div dir="rtl"><span class="separator">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span></div>

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<div dir="rtl"><span class="separator">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>

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<div dir="rtl"><span class="separator">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>

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<div dir="rtl"><span class="separator">نحن نقدر صبرك.</span></div>

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<div dir="rtl"><span class="separator">أصدقائك ،</span></div>

<div dir="rtl"><span class="separator">فريق الدعم</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/n1r8ETa409gyjOJFiZ_Wwg~~/AALN9wA~/RgRl1aiDPlcDc3BjQgpj6QN19GNBpml8UhpzdXBwb3J0QHNwbGFzaGZhc2hpb25zLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5736756