Subject: New Reply Received - Conversation with مرحبا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 07:36:30 +0000

Hi Afnan Eyad,  The customer has responded to the ticket.  Conversation with مرحبا  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/4bvlEDwbYFS1fpvBjcq9TQ~~/AALN9wA~/RgRlxIR4PVcDc3BjQgpj4fhQ42MhOSVqUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team, <br>
<br>
<br>
The order is scheduled to be delivered on the 13th of Feb. <br>
<br>
We will do our best to have the order delivered at the earliest convenience and our driver will contact the customer to confirm and coordinate the delivery. <br>
<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Khateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>8/2/2023 1:39 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#5668372] - Conversation with مرحبا<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Hi Team,</div>

<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">
<br>
<strong><u>Reminder</u></strong><br>
<br>
<br>
Problem Statement: Update phone number<br>
Order Date:26/01/2023<br>
Order ID:6800303537<br>
Tracking ID:SD009767948<br>
<br>
Kindly update the number and arrange delivery asap.<br>
Customer contact number:0533409042<br>
<br>
Regards,<br>
CS Team</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">تشغيل الأحد, 5 فبراير في 3:53 ص <span class="separator">, Centrepoint &lt;[email-masked]&gt; كتب: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="margin-top:0px;margin-bottom:1rem">
<span class="separator">Hi Team,<br>
<br>
Problem Statement: Update phone number<br>
Order Date:26/01/2023<br>
Order ID:6800303537<br>
Tracking ID:SD009767948<br>
<br>
Kindly update the number and arrange delivery asap.<br>
Customer contact number:<u><strong>0533409042</strong></u><br>
<br>
Regards,<br>
CS Team</span><br>
 </div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">تشغيل الأحد, 5 فبراير في 2:20 ص <span class="separator">, Loody Moon &lt;[email-masked]&gt; كتب: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مرحبا</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><b>Bot: </b> </span></span></div>

		<div><span class="separator"><span class="separator">Hi, welcome to Babyshop&#128075;</span></span></div>

		<div><span class="separator"><span class="separator">مرحبًا بك في بيبي شوب</span></span></div>
		<br>
		<span class="separator"><span class="separator"><b>Bot: </b> ✍️ من فضلك ادخل اسمك<br>
		<b>Customer: </b> مرحبا<br>
		<b>Bot: </b> مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
		<b>Customer: </b> &#128230; حالة الطلب<br>
		<b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br>
		<b>Customer: </b> SD009767948<br>
		<b>Bot: </b> عذرًا، رقم الطلب يبدو غير صالحًا. &#128533; للحصول على رقم الطلب الصحيح، يرجى الاطلاع على البريد الإلكتروني أو الرسالة النصية لتأكيد الطلب.<br>
		<b>Bot: </b> هل ترغب بالمتابعة<br>
		<b>Customer: </b> متابعة<br>
		<b>Bot: </b> الرجاء إدخال رقم طلبك للمتابعة.<br>
		<b>Customer: </b> 6800303537<br>
		<b>Bot: </b> طلبك في الطريق &#128666;<br>
		<br>
		<br>
		تتّبع طلبك هنا: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD009767948" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD009767948</a><br>
		<br>
		<br>
		يمكنك أيضًا تتّبع طلبك من سجل الطلبات في حسابي<br>
		<b>Bot: </b> قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
		<i>[Customer Feedback: غير راض للغاية]</i><br>
		<b>Bot: </b> هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ &#128590;<br>
		<b>Customer: </b> نعم<br>
		<b>Bot: </b> يرجى إدخال عنوان البريد الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> يرجى إدخال رقم الجوال المسجل<br>
		<b>Customer: </b> 0533409042</span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">02:17 AM, 05th Feb</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">مرحباً ,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">02:17 AM, 05th Feb</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مرحبا</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">شحنتي معلقه لها اسبوع</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">02:18 AM, 05th Feb</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مرحبا</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ولا تم التواصل معي باي طريقه</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">02:18 AM, 05th Feb</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نعتذر منك على الازعاج</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">02:18 AM, 05th Feb</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل هذا الرقم صحيح؟ 966565958416</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">02:18 AM, 05th Feb</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">مرحبا</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ا</span></span></div>
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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">02:19 AM, 05th Feb</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">نشكرك على مشاركتنا الرقم الصحيح</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">02:19 AM, 05th Feb</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">سنقوم بتحديث رقمك مع فريق التوصيل ليتم التواصل معك باقرب وقت وتوصيل الطلب</span></span></div>
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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%85.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">تمام</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">02:20 AM, 05th Feb</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت</span></span></div>

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		<div><span class="separator"><span class="separator">نتمنى لكم يوماً سعيداً</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">02:20 AM, 05th Feb</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/707763546313512" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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