Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 03:43:57 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508158531 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you. Agent:  I apologize to you for the inconvenience, we are now facing a technical problem in our system that we cannot check, please contact us within the next hour and we will be happy to serve you Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service Customer:  Hi Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6801697037 Bot:   Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:41 AM, 08th Feb                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           07:41 AM, 08th Feb                     Hi                    I have requested for return item but still not response           07:42 AM, 08th Feb                   Afnan                   I apologize to you for the inconvenience, we are now facing a technical problem in our system that we cannot check, please contact us within the next hour and we will be happy to serve you           07:42 AM, 08th Feb                     Hi                    Ok           07:43 AM, 08th Feb                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint Have a wonderful day.           07:43 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5681931