Subject: Ticket Assigned - Conversation with Hi Joana Marie Ocreto
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 22:11:21 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi  Joana Marie Ocreto Hi  Joana Marie Ocreto                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi  joana marie ocreto Bot:  Hi hi  joana marie ocreto, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6802110887 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0204230005055     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0567073559            01:58 AM, 05th Feb                   Afnan                   Hi (joana), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:59 AM, 05th Feb                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           02:00 AM, 05th Feb                     Hi  Joana Marie Ocreto                    Hi i have 2 parcel to receive with center point the order number are 6802094799 , 6802110887can you help me to tell the couirer to send the delivery at 430 pm for i have duty today morning           02:01 AM, 05th Feb                     Hi  Joana Marie Ocreto                    I am not avaialble in the morning, i am in the hospital           02:01 AM, 05th Feb                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           02:02 AM, 05th Feb                   Afnan                   We apologize and would like to clarify that we cannot specify a time for delivery by us. The delivery team will contact you to arrange the appropriate time for you.           02:03 AM, 05th Feb                   Afnan                   Is there anything else I can assist you with?           02:05 AM, 05th Feb                     Hi  Joana Marie Ocreto                    Can they come back the same day?           02:06 AM, 05th Feb                     Hi  Joana Marie Ocreto                    Up to what time do they delivery?           02:06 AM, 05th Feb                   Afnan                   To 10 pm and you can arrange with the delivery driver at the time           02:07 AM, 05th Feb                   Afnan                   Is there anything else I can assist you with?           02:08 AM, 05th Feb                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           02:10 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5668358