Subject: Ticket Assigned - Conversation with Walid
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 04 Feb 2023 20:42:00 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Walid Walid                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  walid Bot:  Hi walid, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0532892954            12:36 AM, 05th Feb                   Afnan                   Hi (walid), Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           12:36 AM, 05th Feb                     Walid                    Hi afnan           12:36 AM, 05th Feb                     Walid                    I had a return item which was picked up since Wednesday February 1           12:37 AM, 05th Feb                     Walid                    I didn't receive refund yet           12:37 AM, 05th Feb                     Walid                    6800941376           12:37 AM, 05th Feb                     Walid                    This is my order number           12:37 AM, 05th Feb                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:38 AM, 05th Feb                     Walid                    Sure           12:38 AM, 05th Feb                   Afnan                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           12:38 AM, 05th Feb                     Walid                    Ok that's so long your ware house in saudi           12:39 AM, 05th Feb                   Afnan                   Is there anything else I can assist you with?           12:39 AM, 05th Feb                     Walid                    And the item returned right away when I received it as it was small           12:40 AM, 05th Feb                     Walid                    No           12:40 AM, 05th Feb                   Afnan                   Once the steps are completed and the quality check is completed, the amount will be automatically refunded           12:40 AM, 05th Feb                   Afnan                   It was a pleasure to assist you. Thank you for shopping with  MAX  Have a wonderful day.           12:41 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5668243