Subject: New Reply Received - Conversation with Sooraj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 14:50:25 +0000

Hi Afnan Eyad,  The customer has responded to the ticket.  Conversation with Sooraj  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Nbu_9GjkD0VWSEKMXnp4XA~~/AALN9wA~/RgRlvQEsPVcDc3BjQgpj06zN22MwJkHGUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
<br>
We will do our best to arrange the delivery at the earliest convenience.<br>
<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/2/2023 5:18 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#5646456] - Conversation with Sooraj<br>
 
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<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">Hi Team, </div>

<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">
<strong><u>Reminder</u></strong><br>
<br>
Problem Statement: Late delivery<br>
<br>
Order Date:22/01/2023<br>
Order ID:6199047878<br>
Tracking ID: SD009743887<br>
<br>
Assistance Required: Need urgent delivery</div>

<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">
<br>
Issue Description: The order was shipped on 23/01/2023 but has still not been delivered to the customer.</div>

<div dir="ltr" style="margin-top:0px;margin-bottom:1rem">
<br>
Please deliver the order on priority.<br>
 </div>

<div style="margin-top:0px;margin-bottom:1rem">Thank You,<br>
Centrepoint Support Team</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 31 Jan at 7:36 AM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

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<div dir="ltr">
<div dir="ltr"><span class="separator">Hi Team, <br>
<br>
Problem Statement: Late delivery<br>
<br>
Order Date:22/01/2023<br>
Order ID:6199047878<br>
Tracking ID:SD009743887<br>
<br>
Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 23/01/2023 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
<br>
Regards,<br>
CS Team</span></div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Tue, 31 Jan at 7:35 AM <span class="separator">, Sooraj &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">Sooraj</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator"><b>Bot: </b> Hi, welcome to Centrepoint Stores &#128075;مرحبًا بك في متاجر سنتربوينت<br>
		<b>Bot: </b> Hi sooraj, what do you need help with?<br>
		<b>Customer: </b> &#128230; Order Status<br>
		<b>Bot: </b> Please enter your order number to continue.<br>
		<b>Customer: </b> SDO09743887<br>
		<b>Bot: </b> Sorry, this order number seems invalid. &#128533; Please check your order confirmation email or SMS for the correct order number.<br>
		<b>Bot: </b> Would you like to proceed?<br>
		<b>Customer: </b> Continue<br>
		<b>Bot: </b> Please enter your order number to continue.<br>
		<b>Customer: </b> SD009743887<br>
		<b>Bot: </b> Sorry, this order number seems invalid. &#128533; Please check your order confirmation email or SMS for the correct order number.<br>
		<b>Bot: </b> Would you like to proceed?<br>
		<b>Customer: </b> Continue<br>
		<b>Bot: </b> Please enter your order number to continue.<br>
		<b>Customer: </b> 6199047878<br>
		<b>Bot: </b> </span></span></div>

		<div><span class="separator"><span class="separator">Your order is <strong>on the way</strong>&#128666; </span></span></div>

		<div><span class="separator"><span class="separator">Track your order here: <a href="https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD009743887" rel="noreferrer">https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=SD009743887</a> </span></span></div>

		<div><span class="separator"><span class="separator">You can also easily track your order from <strong>My Account &gt; Order History.</strong> </span></span></div>
		<br>
		<span class="separator"><span class="separator"><b>Bot: </b> Before you go, would you like to rate our Customer Service<br>
		<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
		<b>Bot: </b> Would you like to still talk to one of our agent?<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> Please enter your Email address<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> Please enter your Phone number<br>
		<b>Customer: </b> 554682359</span></span>

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		<span class="separator"><span class="separator"> </span></span>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">07:19 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Hi (SOORAJ), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:19 AM, 31st Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">Sooraj</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Hi</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">07:21 AM, 31st Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">Sooraj</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Brother how can i contact your deliver partner</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">07:21 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Thank you for allowing me the time to check. I appreciate your patience.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:24 AM, 31st Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">Sooraj</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Ok</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">07:24 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible to help you and solve this problem.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:25 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Is there anything else I can assist you with?</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:26 AM, 31st Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">Sooraj</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">I want delivery partner contact number and address</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">07:26 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">I apologize, we do not have that available. We will raise the problem of the delay to the shipping team, and they will contact you</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:28 AM, 31st Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">Sooraj</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

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		<div><span class="separator"><span class="separator">Ok make it fast.how can i contact your courier team</span></span></div>
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		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">07:29 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

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		<div><span class="separator"><span class="separator">Shipa shipping company and tracking number is:SD009743887</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:31 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible to help you and solve this problem.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:31 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Is there anything else I can assist you with?</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:31 AM, 31st Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">Sooraj</span></span></div>

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		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Give me contact details of shipa</span></span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">07:32 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

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		<div><span class="separator"><span class="separator">Sorry, I don't have their number The complaint has been submitted and we will respond to you via email</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:33 AM, 31st Jan</span></span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Afnan</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

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		<div><span class="separator"><span class="separator">It was a pleasure to assist you. Thank you for shopping with Centrepoint</span></span></div>

		<div><span class="separator"><span class="separator">Have a wonderful day.</span></span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">07:35 AM, 31st Jan</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/706068255028541" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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