Subject: Ticket Assigned - Conversation with Syed Yakub Sha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 02:46:20 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Syed Yakub Sha Syed Yakub Sha                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  syed yakub sha Bot:  Hi syed yakub sha, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +966571002014            06:32 AM, 02nd Feb                     Syed Yakub Sha                    I have returned some items to center point store but refund amount not yet credited           06:32 AM, 02nd Feb                     Syed Yakub Sha                    Order number:6194462438           06:33 AM, 02nd Feb                   hamza                   Hi Syed, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           06:35 AM, 02nd Feb                   hamza                   Please allow me a moment to transfer your chat to KSA support team.           06:35 AM, 02nd Feb                   Afnan                   Hi (Syed), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           06:36 AM, 02nd Feb                     Syed Yakub Sha                    Hi           06:38 AM, 02nd Feb                     Syed Yakub Sha                    Are you there           06:38 AM, 02nd Feb                     Syed Yakub Sha                    Any one there to support           06:38 AM, 02nd Feb                   Afnan                   i will happy to help you           06:39 AM, 02nd Feb                     Syed Yakub Sha                    Ok           06:39 AM, 02nd Feb                     Syed Yakub Sha                    I have returned some items to center point store but refund amount not yet credited           06:39 AM, 02nd Feb                     Syed Yakub Sha                    Order number:6194462438           06:40 AM, 02nd Feb                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:40 AM, 02nd Feb                     Syed Yakub Sha                    Okay           06:40 AM, 02nd Feb                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:41 AM, 02nd Feb                   Afnan                   Is there anything else I can assist you with?           06:42 AM, 02nd Feb                     Syed Yakub Sha                    When will get I refund amount to my credit card? How many months required for refund?           06:43 AM, 02nd Feb                   Afnan                   We apologize to you and we will check with the competent team and update you as soon as possible           06:44 AM, 02nd Feb                     Syed Yakub Sha                    I need your feedback urgent escalate this issue and I am not satisfied with your refund delay           06:45 AM, 02nd Feb                   Afnan                   sure           06:45 AM, 02nd Feb                     Syed Yakub Sha                    and Thank you for your support . Have a good day           06:45 AM, 02nd Feb                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           06:45 AM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5656583