Subject: Note Added - [#5646175] Conversation with هيا
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 07:08:17 +0000

Hi ,    Seifeldin Mohamed Tawfik added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646175    Subject:  Conversation with هيا   Requester: هيا القحطاني    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM6BD0B242639AB2419AE11F75E1963B9A" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Narsana Sathar</span></a>, FYA.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Regards,</span></div>
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<b><span style='font-size:11.0pt;font-family:"Times New Roman",serif'><img width="131" height="63" style="width:1.3645in;height:.6562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDczMDg1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Sq1Z8ktQqSo3xvICO0yQTcuJ6h9eUGgMQTAAwhIbxig" data-id="2044010730859" alt="LogoDescription automatically generated"></span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif'>Seif Tawfik</span></b></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif'>CRM &amp; Email Marketing Manager</span></div>
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<span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>Web Team | Landmark Group<br>
</span><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>W</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>: </span><span style='font-size:11.0pt;font-family:"Times New Roman",serif'><a href="http://www.landmark.digital" rel="noreferrer">www.landmark.digital</a><span style="color:black"><br>
</span></span><span lang="EN-US" style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>M</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'>: +971564661337</span><span style='font-size:11.0pt;font-family:"Times New Roman",serif'></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Max &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 31 January 2023 at 3:47 AM<br>
<b>To: </b>Seifeldin Mohamed Tawfik &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#5646175] - Conversation with <span lang="AR-SA" dir="RTL">
هيا</span></span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi,<br>
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Please ask his assistance in stopping the newsletters and promotional messages:</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.0pt;color:#3F3F46">[email-masked]</span> </a>
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thanks for the help <br>
regards<br>
afnan</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Tue, 31 Jan at 12:43 AM
<span class="separator">, </span></span><span class="separator"><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>هيا القحطاني
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span><span dir="LTR"></span>&lt;[email-masked]&gt; wrote:
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">هيا</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="font-size:11.0pt;color:#3F3F46">Bot:
</span></b><span style="font-size:11.0pt;color:#3F3F46">Hi, welcome to MaxFashion
</span><span style='font-size:11.0pt;font-family:"Apple Color Emoji";color:#3F3F46'>&#128075;</span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:#3F3F46">مرحبًا بك في متاجر ماكس فاشون</span><span style="font-size:11.0pt;color:#3F3F46"><br>
<b>Bot: </b></span><span style='font-size:11.0pt;font-family:"Apple Color Emoji";color:#3F3F46'>✍️</span><span style="font-size:11.0pt;color:#3F3F46">
<span lang="AR-SA" dir="RTL">من فضلك ادخل اسمك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">هيا</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟</span><br>
<b>Customer: </b></span><span style='font-size:11.0pt;font-family:"Apple Color Emoji";color:#3F3F46'>&#128205;</span><span style="font-size:11.0pt;color:#3F3F46">
<span lang="AR-SA" dir="RTL">موقع المتجر</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">تبحث عن متجر ماكس فاشون بالقرب منك؟ فقط اضغط على الرابط أدناه
</span></span><span style='font-size:11.0pt;font-family:"Apple Color Emoji";color:#3F3F46'>&#128071;</span><span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:#3F3F46">واختر مدينتك</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:11.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.<br>
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<a href="http://www.maxfashion.com/sa/ar/storelocator" rel="noreferrer">www.maxfashion.com/sa/ar/storelocator</a><br>
<span lang="AR-SA" dir="RTL">استمتع بالتسوق</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>!
</span><span style='font-size:11.0pt;font-family:"Apple Color Emoji";color:#3F3F46'>&#128717;️</span><span style="font-size:11.0pt;color:#3F3F46"><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا</span><br>
<i>[Customer Feedback: <span lang="AR-SA" dir="RTL">غير راض للغاية</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>]</i><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟
</span></span><span style='font-size:11.0pt;font-family:"Apple Color Emoji";color:#3F3F46'>&#128590;</span><span style="font-size:11.0pt;color:#3F3F46"><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">نعم </span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال عنوان البريد الإلكتروني</span><br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال رقم الجوال المسجل</span><br>
<b>Customer: </b>0537984719</span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحباًهيا ,شكراً لتواصلك مع ماكس. أنا افنان, سيكون من دواعي سروري مساعدتك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:#3F3F46">مرحبا</span><span style="font-size:11.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبا</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">هيا</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:#3F3F46">كيف الغي الاشتراك في رسائل البريد من ماكس</span><span style="font-size:11.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">هل هذا الايميل المطلوب الغاء الاشتراك منه</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>
 :[email-masked]</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:38 AM, 31th Jan</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:9.0pt;color:#6F7071">هيا</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:#3F3F46">نعم</span><span style="font-size:11.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">لقد أرسلنا استفسارك إلى الفريق المعني وسوف يتم ازالته باقرب وقت وبمجرد الانتهاء سوف يتم ابلاغك بذلك</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:11.0pt;color:#3F3F46">شكرا</span><span style="font-size:11.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:41 AM, 31th Jan</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Afnan</span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع ماكس</span><span style="color:#3F3F46"><br>
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<span lang="AR-SA" dir="RTL">نتمنى لكم يوماً سعيداً</span></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">12:43 AM, 31th Jan</span></div>
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<span style='font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/510395015250362/inbox/open/0/conversation/705969474649092" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-size:11.0pt;font-family:"Helvetica Neue";color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5646175:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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