Subject: Ticket Assigned - Conversation with Sooraj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 03:40:19 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sooraj Sooraj                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi sooraj, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  SDO09743887 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  SD009743887 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6199047878 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009743887     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  554682359 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi (SOORAJ), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you. Customer:  Hi Customer:  Brother how can i contact your deliver partner Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Ok Agent:  We sincerely apologize for any inconvenience, we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible to help you and solve this problem. Agent:  Is there anything else I can assist you with? Customer:  I want delivery partner contact number and address Agent:  I apologize, we do not have that available. We will raise the problem of the delay to the shipping team, and they will contact you Customer:  Ok make it fast.how can i contact your courier team Agent:  Shipa shipping company and tracking number is:SD009743887 Agent:  we have sent your inquiry to the relevant team in the shipping company to have your order delivered as soon as possible to help you and solve this problem. Agent:  Is there anything else I can assist you with? Customer:  Give me contact details of  shipa Agent:  Sorry, I don't have their number The complaint has been submitted and we will respond to you via email Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:35 AM, 31st Jan                   Afnan                   Hi (SOORAJ), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           07:36 AM, 31st Jan                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           07:38 AM, 31st Jan                   Afnan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:40 AM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646462