Subject: Ticket Assigned - Conversation with Yosra Magdy
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 23:12:57 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yosra Magdy Yosra Magdy                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi yosra magdy, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6199429301 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  01060024649            03:06 AM, 30th Jan                     Yosra Magdy                    Okai waiting           03:06 AM, 30th Jan                   Afnan                   Hi (yosea), Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           03:07 AM, 30th Jan                     Yosra Magdy                    Hi afnan           03:07 AM, 30th Jan                     Yosra Magdy                    I have made an order .. and by mistake i wrote the wrong contact number           03:07 AM, 30th Jan                     Yosra Magdy                    And           03:07 AM, 30th Jan                     Yosra Magdy                    But the right address           03:08 AM, 30th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           03:08 AM, 30th Jan                     Yosra Magdy                    The courier contacted the wrong number .. changed the address and delivered it to the wrong person           03:08 AM, 30th Jan                     Yosra Magdy                    And now my order is with someone else           03:08 AM, 30th Jan                     Yosra Magdy                    And its already paid           03:08 AM, 30th Jan                     Yosra Magdy                    Here is the order numbed           03:09 AM, 30th Jan                   Afnan                   6199429301 this order?           03:09 AM, 30th Jan                     Yosra Magdy                    6199429301           03:09 AM, 30th Jan                     Yosra Magdy                    Yes           03:09 AM, 30th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:09 AM, 30th Jan                     Yosra Magdy                    Okai           03:09 AM, 30th Jan                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:10 AM, 30th Jan                     Yosra Magdy                    Please i need someone to solve that issue .. as i tried contacting the courier company and no one helped           03:11 AM, 30th Jan                   Afnan                   sure           03:12 AM, 30th Jan                   Afnan                   Is there anything else I can assist you with?           03:12 AM, 30th Jan                     Yosra Magdy                    No thnkx           03:12 AM, 30th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           03:12 AM, 30th Jan                     Yosra Magdy                    Thnk u           03:12 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5641737