Subject: Note Added - [#5600339] Conversation with نوف العصيمي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 13:54:41 +0000

Hi ,    Karam AlAmmar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600339    Subject:  Conversation with نوف العصيمي   Requester: نوف العصيمي    Note Content:   <div dir="ltr">Dear Team, <br><br>Please note that this order was delivered yesterday successfully, <br><br>Best Regards<br>
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<div>On Mon, Jan 23, 2023 at 9:39 PM Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi <a id="m_-5702476584644821434OWAAME49F3AA0BE3B4AE09330A2D4BF945631" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Arwa</span></a>
<a id="m_-5702476584644821434OWAAMD92BC68AE0CC416CAEEF896993DCC28C" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@Karam</span></a>,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Reminder for below delivery.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Order:6196563931<u></u><u></u>
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<div class="MsoNormal">AWB: SD009649635<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Regards,<u></u><u></u>
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<div class="MsoNormal"><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Akshay Berry<u></u><u></u></span></b></div>
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<span style='font-size:10pt;font-family:"Calibri Light",sans-serif;color:rgb(36,36,36);background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'><u></u><u></u></span></b>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125<u></u><u></u></span></div>
<div class="MsoNormal"><span style='font-size:10pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE<u></u><u></u></span></div>
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<u></u> <u></u>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br>
<b>Sent:</b> Wednesday, January 18, 2023 3:44 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5600339] - Conversation with نوف العصيمي<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Late delivery<br>
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Order Date:09/01/2023<br>
Order ID:6196563931<br>
Tracking ID:SD009649635<br>
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Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 10/01/2023 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
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Regards,<br>
CS Team<u></u><u></u></span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 18 Jan at 1:20 AM
<span class="m_-5702476584644821434separator">, نوف العصيمي &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="m_-5702476584644821434separator"><u></u><u></u></span>
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<span style="font-size:9pt;color:rgb(111,112,113)">نوف العصيمي</span><span style="font-size:9pt;color:rgb(111,112,113)"><u></u><u></u></span>
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<b><span style="color:rgb(63,63,70)">Bot:
</span></b><span style="color:rgb(63,63,70)">Hi, welcome to Centrepoint.<br>
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</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:rgb(63,63,70)'>&#128075;</span><span style="color:rgb(63,63,70)">مرحبًا بك في سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:rgb(63,63,70)'>✍️</span><span style="color:rgb(63,63,70)"> من فضلك ادخل اسمك<br>
<b>Customer: </b>نوف العصيمي<br>
<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:rgb(63,63,70)'>&#128205;</span><span style="color:rgb(63,63,70)"> موقع المتجر<br>
<b>Bot: </b>تبحث عن متجر سنتربوينت بالقرب منك؟ فقط اضغط على الرابط أدناه </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:rgb(63,63,70)'>&#128071;</span><span style="color:rgb(63,63,70)">واختر مدينتك.<br>
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<a href="http://www.centrepoint.com/sa/ar/storelocator" target="_blank" rel="noreferrer">www.centrepoint.com/sa/ar/storelocator</a><br>
استمتع بالتسوق! </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:rgb(63,63,70)'>&#128717;️</span><span style="color:rgb(63,63,70)"><br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: غير راض للغاية]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:rgb(63,63,70)'>&#128590;</span><span style="color:rgb(63,63,70)"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0547033392<u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:rgb(153,153,153)">01:16 AM, 18th Jan<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:9pt;color:rgb(111,112,113)">Afnan<u></u><u></u></span></div>
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<span style="font-size:10pt;color:rgb(63,63,70);border:1pt solid windowtext;padding:0in"><img width="100" height="100" style="width: 1.0416in; height: 1.0416in" id="m_-5702476584644821434Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDI4Njg0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QOe-cvZP_L_C4tkw522BuEVxA2j0tzqbLjGfyiyXST4" data-id="2044010286844" alt="Image removed by sender."></span><span style="font-size:10pt;color:rgb(63,63,70)"><u></u><u></u></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:rgb(63,63,70)">مرحباً نوف ,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:9pt;color:rgb(111,112,113)">نوف العصيمي<u></u><u></u></span></div>
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<div class="MsoNormal" style="background:rgb(168,221,253)"><span style="color:rgb(63,63,70)">طلبي كان من المفترض يوصل الاحد والى مافي اي خبر<u></u><u></u></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:rgb(63,63,70)">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه <u></u><u></u></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:rgb(63,63,70)">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني في شركة الشحن ليتم توصيل طلبك أسرع وقت ممكن لمساعدتك و حل هذه المشكلة.<u></u><u></u></span></div>
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<div class="MsoNormal" style="background:rgb(168,221,253)"><span style="color:rgb(63,63,70)">شكراًً<u></u><u></u></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:rgb(63,63,70)">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت<u></u><u></u></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10pt;color:rgb(63,63,70)"><u></u> <u></u></span></div>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Karam Alammar</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Customer Service</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='color:rgb(17,85,204);font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +962795082239</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>O:</strong> 80074472</span>
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