Subject: Ticket Assigned - Conversation with Muhammad Haroon
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 20:50:26 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Haroon Muhammad Haroon                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  muhammad haroon Bot:  Hi muhammad haroon, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544540558            12:34 AM, 25th Jan                   Afnan                   Hi (Muhammed), Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           12:35 AM, 25th Jan                     Muhammad Haroon                    Hi i returned one item but maybe cashier missed it and didnt scan it           12:35 AM, 25th Jan                     Muhammad Haroon                    I returned it in store but i didnt get the refund           12:36 AM, 25th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           12:36 AM, 25th Jan                     Muhammad Haroon                             12:36 AM, 25th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:37 AM, 25th Jan                     Muhammad Haroon                             12:37 AM, 25th Jan                     Muhammad Haroon                             12:37 AM, 25th Jan                     Muhammad Haroon                    Solid crepe wide leg pants           12:39 AM, 25th Jan                     Muhammad Haroon                    Colour purple XxL           12:39 AM, 25th Jan                     Muhammad Haroon                    I returned it in store but the cashier didnt scan it           12:39 AM, 25th Jan                     Muhammad Haroon                    Item #165207083           12:42 AM, 25th Jan                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:43 AM, 25th Jan                     Muhammad Haroon                    Thanks           12:44 AM, 25th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           12:44 AM, 25th Jan                   Afnan                   Please let us know the return was in which store?           12:45 AM, 25th Jan                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           12:48 AM, 25th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX Have a wonderful day.           12:50 AM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5623743