Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 11:31:06 +0000

Hi Afnan Eyad,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hi Afnan,</div>
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<div class="">Apologies for the delayed reply. Im not looking for a refund. I wanted to know if the bag can be replaced with a one with the logo.</div>
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<div class="">Thank you.<br class=""><div>
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<div>On Jan 24, 2023, at 2:19 AM, Centrepoint &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" class="">Dear Customer,</div>
<div dir="ltr" class="">This email concerns your Customer Service case # 5607860</div>
<div dir="ltr" class="">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr" class="">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl" class="">عميلنا العزيز,<br class=""><br class="">تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5607860<br class=""><br class="">لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br class="">إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr" class="">Afnan Eyad : </div>
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<div dir="ltr" style="text-align: left" class="">Hi Fahad ,</div>
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<div dir="ltr" style="text-align: left" class="">Thank you for reaching out to us and giving us the opportunity to serve you.<br class=""><br class="">We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br class=""><br class="">Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br class=""><br class="">We are looking forward to hear from you soon. Thank you for your help!<br class=""><br class="">Your Friends,<br class="">The Support Team<br class="">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5607860