Subject: Note Added - [#5584652] Conversation with هند محمد
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 06:07:12 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5584652    Subject:  Conversation with هند محمد   Requester: هند محمد    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMDC77FBFC7D634C30BB9EB484E8A86CF1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Yes, this item is covered in warranty but unfortunately this is out of stock in WH.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please issue the GV of same amount to customer valid for 1 month.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Akshay Berry &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 23 January 2023 10:07 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5584652] - Conversation with هند محمد</span>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDE1Njk5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CgTOawfIXHhZ-IZUBZQ-RwS1dkdxguRmSJaiXOnICvs" data-id="2044010156996" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, January 23, 2023 10:07 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5584652] - Conversation with هند محمد</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM7F4D647D08B0419E9DEA8694030FED25" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Check and advise if anything can be done for this issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order ID: 6162853674</span></div>
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<div class="MsoNormal"><span lang="EN-US">Item ID: 164356983</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.275in;height:.6in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDE1Njk5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CgTOawfIXHhZ-IZUBZQ-RwS1dkdxguRmSJaiXOnICvs" data-id="2044010156996" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 17, 2023 1:10 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5584652] - Conversation with هند محمد</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: DAMAGED ITEM<br>
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Order Date : Aug 20, 2022<br>
Order ID: 6162853674<br>
Tracking ID: SD007782838<br>
Item ID: 164356983<br>
Item Invoice amount:  SAR 124.00<br>
Territory: KSA</span></div>
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Assistance Required: Damaged Item Received</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer emailed us informing that they received the item on 8/22/22 but the item which they received was damaged after using, customer also provided
 us the image of damaged item as per the attached. Customer is asking for exchange. Customer has been advised already regarding the return policy but the customer keeps on coming back saying "you do not have any warranty on this item?"<br>
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Kindly, look into the and advise us if we can help this customer in any way. <br>
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Appreciate your assistance and advise here. Thank you for your help. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Best Regards, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Safa.</span></div>
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