Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jan 2023 20:46:41 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0544257951            12:33 AM, 21th Jan                     Hi                    Ok           12:33 AM, 21th Jan                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           12:34 AM, 21th Jan                     Hi                    I visited one of the stores today           12:34 AM, 21th Jan                     Hi                    And bought 2 items           12:34 AM, 21th Jan                     Hi                    1 of the pants that I bought seems used to me           12:34 AM, 21th Jan                     Hi                    Since I found trash from the pockets           12:35 AM, 21th Jan                     Hi                    It someone tried it I don’t think anyone would put trash in it           12:35 AM, 21th Jan                     Hi                    But only if someone wore it for a few hours or more would do that           12:35 AM, 21th Jan                   Afnan                   Can you share a picture of the product with us?           12:36 AM, 21th Jan                     Hi                    Sure           12:36 AM, 21th Jan                     Hi                             12:37 AM, 21th Jan                     Hi                    This is the denim which had dates seeds and paper  inside it           12:37 AM, 21th Jan                   Afnan                   We apologize for your experience, and we will pass your comments on to the relevant team. Please provide us with your full name           12:39 AM, 21th Jan                     Hi                    Ayesha alquaiti           12:39 AM, 21th Jan                   Afnan                   What is the store in which city?           12:40 AM, 21th Jan                     Hi                    Store - Theview mall           12:40 AM, 21th Jan                     Hi                    City- Riyadh           12:40 AM, 21th Jan                   Afnan                   Thank you for your feedback, we will pass the comments on to the team           12:43 AM, 21th Jan                   Afnan                   Is there anything else I can assist you with?           12:43 AM, 21th Jan                     Hi                    When will they get me back ?           12:44 AM, 21th Jan                     Hi                    Since I hardly visit malls that’s the reason I contacted here           12:44 AM, 21th Jan                   Afnan                   Sorry, you cannot specify a specific time. We will reply to you via e-mail           12:45 AM, 21th Jan                     Hi                    Ok           12:45 AM, 21th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:46 AM, 21th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610292