Subject: Ticket Assigned - Conversation with Abdul
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 22:31:44 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdul Abdul                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi abdul, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:23 AM, 18th Jan                   Afnan                   Hi (ABDUL), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           02:25 AM, 18th Jan                     Abdul                    I have my refund in my account           02:25 AM, 18th Jan                     Abdul                    I wud like to transfer it to my bank account           02:25 AM, 18th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           02:25 AM, 18th Jan                     Abdul                    Ok           02:26 AM, 18th Jan                     Abdul                    6197393927           02:26 AM, 18th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:27 AM, 18th Jan                     Abdul                    Ok           02:27 AM, 18th Jan                   Afnan                   We sincerely apologize, but we do not have a bank transfer option available at this time. Please note that according to the return policy, if I return a cash on delivery online order, the refund amount will always be credited to my credit           02:28 AM, 18th Jan                     Abdul                    I wud really appreciate if there is any way           02:28 AM, 18th Jan                     Abdul                    To transfer           02:29 AM, 18th Jan                     Abdul                    Coz I need my refund money           02:29 AM, 18th Jan                   Afnan                   We apologize again, we do not have that available           02:29 AM, 18th Jan                   Afnan                   Is there anything else I can assist you with?           02:30 AM, 18th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           02:31 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600392