Subject: Ticket Assigned - Conversation with Farida
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 21:00:49 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Farida Farida                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi farida, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6198084455 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2023-01-17     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:55 AM, 18th Jan                     Farida                    I didn't collect the order           12:56 AM, 18th Jan                   Afnan                   Hi (farida), Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           12:56 AM, 18th Jan                     Farida                    Yes           12:56 AM, 18th Jan                     Farida                    Please           12:56 AM, 18th Jan                     Farida                    I didn't collect the order           12:57 AM, 18th Jan                   Afnan                   Did you receive the order from the store?           12:57 AM, 18th Jan                     Farida                    Hi           12:57 AM, 18th Jan                     Farida                    No sir           12:57 AM, 18th Jan                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:57 AM, 18th Jan                     Farida                    Ok           12:58 AM, 18th Jan                     Farida                    I hope i will get my product soon           12:58 AM, 18th Jan                   Afnan                   Is there anything else I can assist you with?           12:59 AM, 18th Jan                     Farida                    No           12:59 AM, 18th Jan                     Farida                    Pls solve this problem           12:59 AM, 18th Jan                   Afnan                   sure           12:59 AM, 18th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           12:59 AM, 18th Jan                     Farida                    Ok           12:59 AM, 18th Jan                     Farida                    Same to u           01:00 AM, 18th Jan                     Farida                    Thanks           01:00 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600320