Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Jan 2023 20:03:42 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  Hi Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0530943062            11:54 PM, 17th Jan                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           11:55 PM, 17th Jan                     Hi                    Hi, please i want to return my click and collect order           11:55 PM, 17th Jan                     Hi                    I didnt pick it yet. Because it was way too late           11:56 PM, 17th Jan                     Hi                    And i left the city of click and collect           11:56 PM, 17th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           11:56 PM, 17th Jan                     Hi                    Sure           11:56 PM, 17th Jan                     Hi                    Please wait           11:56 PM, 17th Jan                     Hi                    6196984241           11:57 PM, 17th Jan                   Afnan                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:58 PM, 17th Jan                     Hi                    Sure plz           11:58 PM, 17th Jan                   Afnan                   The order will be automatically canceled if not received within 14 days, and a refund will be made within 7-14 days.           11:59 PM, 17th Jan                     Hi                    And what if i want to change the destination of click amd collect           12:00 AM, 18th Jan                     Hi                    Whats the procedure and time           12:00 AM, 18th Jan                     Hi                    Span           12:00 AM, 18th Jan                   Afnan                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           12:00 AM, 18th Jan                     Hi                    Oh ok. That  means  i need refund. Kindly proceed with it           12:01 AM, 18th Jan                     Hi                    How will i be informed in case of order return and refund is processed           12:01 AM, 18th Jan                   Afnan                   You will definitely receive a message           12:02 AM, 18th Jan                     Hi                    Thanks           12:02 AM, 18th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:03 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600243