Subject: Ticket Assigned - Conversation with Mohamed Amer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 21:56:44 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Amer Mohamed Amer                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mohamed amer Bot:  Hi mohamed amer, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6197975473 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0550171125            01:51 AM, 17th Jan                   Afnan                   Hi (mohamed), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:52 AM, 17th Jan                     Mohamed Amer                    Hi           01:52 AM, 17th Jan                     Mohamed Amer                    I just made an online order and the price was deducted from my visa bank card           01:52 AM, 17th Jan                     Mohamed Amer                    But i received an email saying it is not deducted           01:52 AM, 17th Jan                     Mohamed Amer                    How come this           01:53 AM, 17th Jan                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           01:53 AM, 17th Jan                     Mohamed Amer                    Take your time           01:53 AM, 17th Jan                   Afnan                   The request has been processed with another number 6197976800 This is now approved successfully           01:54 AM, 17th Jan                     Mohamed Amer                    Here is the bank msg confirming the payment           01:54 AM, 17th Jan                     Mohamed Amer                    So this is now the order number           01:54 AM, 17th Jan                   Afnan                   yes           01:55 AM, 17th Jan                   Afnan                   Is there anything else I can assist you with?           01:55 AM, 17th Jan                     Mohamed Amer                    Will i receive a new email with this number           01:55 AM, 17th Jan                   Afnan                   yes sure           01:55 AM, 17th Jan                     Mohamed Amer                    No thank you so much for your assistance           01:56 AM, 17th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           01:56 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596229