Subject: Ticket Assigned - Conversation with Muriam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 21:10:19 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muriam Muriam                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  muriam Bot:  Hi muriam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6197465429 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0116231000277     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551629455 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi (muriam), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service Customer:  I am actually waiting Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi muriam, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6197465429 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0116231000277     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:04 AM, 17th Jan                     Muriam                    Ok i am waiting           01:04 AM, 17th Jan                     Muriam                    Please reply           01:04 AM, 17th Jan                   Afnan                   Hi (muriam), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:04 AM, 17th Jan                     Muriam                    I have made an order           01:05 AM, 17th Jan                     Muriam                    And unfortunately the number to contact is not right           01:05 AM, 17th Jan                     Muriam                    So they haven’t reached out today           01:05 AM, 17th Jan                   Afnan                   Please provide us with the correct contact number to be sent to the shipping team           01:05 AM, 17th Jan                     Muriam                    With a remark that there was no response feom the custo           01:06 AM, 17th Jan                     Muriam                    Okay sure           01:06 AM, 17th Jan                     Muriam                    055 162 9455           01:08 AM, 17th Jan                     Muriam                    This is the right number           01:08 AM, 17th Jan                   Afnan                   Thank you for sharing the number with us. We will send it to the shipping team to arrange and communicate with you in order delivery           01:08 AM, 17th Jan                     Muriam                    So this is enough to ensure that order gets delivered?           01:08 AM, 17th Jan                   Afnan                   Yes we will share the number urgently           01:09 AM, 17th Jan                     Muriam                    Thank you And sorry for the inconvenience           01:09 AM, 17th Jan                   Afnan                   Is there anything else I can assist you with?           01:09 AM, 17th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           01:10 AM, 17th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5596178