Subject: Note Added - [#5592057] Conversation with تاخر طلبي
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 Jan 2023 14:48:03 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5592057    Subject:  Conversation with تاخر طلبي   Requester: alhanwf1421    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM971F74B0657A486B9D93FF22F1775930" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@support cen</span></a>
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<div class="MsoNormal">Please check the below order status order scheduled on 10<sup>th</sup>-Jan-23 at Madinah area but out of Madinah area was Mahad Al Dahab, and out of area location weekly delivery with Hc team.</div>
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<a id="OWAAME6BDA54A172E4EE0B67B83F72A448005" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hcmadina Wh</span></a>-Sikander</div>
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<div class="MsoNormal">Kindly follow up and arrange for the deliver on nearest date. Once done will confirm.</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Thanks &amp; Regards,</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Harun</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>JED-BS-GDMS-COD</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Mob-0571180621</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Abadi",sans-serif'>Ext<span style="color:black">-2113</span></span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 16, 2023 4:18 AM<br>
<b>To:</b> Bsj Nf &lt;[email-masked]&gt;; Harun Rashid &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5592057] - Conversation with تاخر طلبي</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Problem Statement – Late Delivery WWD</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Order ID - 6196069888<br>
Item ID - 165032749<br>
Tracking ID: N\A </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Assistance Required – Need urgent delivery</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Order placed on :07/01/2023<br>
Was expected to be delivered on:  N\A  </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Assistance Required: Need Urgent Delivery</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Issue Description: The order was placed on 07/01/2023  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#242424'>Regards,<br>
CS Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 16 Jan at 2:13 AM
<span class="separator">, alhanwf1421 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">تاخر طلبي</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%AA.png"></span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46">Bot:
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<span style="color:#3F3F46">Hi, welcome to Babyshop</span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">مرحبًا بك في بيبي شوب</span></div>
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<b>Bot: </b>مرحبًا ، ما الذي تحتاج إلى مساعدة بشأنه؟<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> حالة الطلب<br>
<b>Bot: </b>الرجاء إدخال رقم طلبك للمتابعة.<br>
<b>Customer: </b>6196069888<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#127881;</span><span style="color:#3F3F46"> تهانينا! تم إنشاء طلبك<br>
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يمكنك تتّبع طلبك بسهولة عبر سجل الطلبات في حسابي<br>
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قد يستغرق طلبك وقتًا أطول للوصول خلال فترة التنزيلات<br>
<b>Bot: </b>قبل أن تذهب ، هل ترغب في تقييم خدمة العملاء لدينا<br>
<i>[Customer Feedback: لست راضيًا أو غير راضٍ]</i><br>
<b>Bot: </b>هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128590;</span><span style="color:#3F3F46"><br>
<b>Customer: </b>نعم <br>
<b>Bot: </b>يرجى إدخال عنوان البريد الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>يرجى إدخال رقم الجوال المسجل<br>
<b>Customer: </b>0532571859</span>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحباً ,شكراً لتواصلك مع سنتربوينت. أنا افنان, سيكون من دواعي سروري مساعدتك.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:08 AM, 16th Jan</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نتمنى لكم يوماً سعيداً</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5592057:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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