Subject: Ticket Assigned - Conversation with Aya Mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 20:45:49 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aya Mahmoud Aya Mahmoud                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi aya mahmoud, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6197596265 Bot:    We checked and your order is   Cancelled   Here's how your refund works:   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:41 AM, 16th Jan                   Afnan                   Hi (Aya), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           12:42 AM, 16th Jan                     Aya Mahmoud                    hello afnan           12:42 AM, 16th Jan                     Aya Mahmoud                    i contacted someone in customer service in the morning and asked to update my phone number as there was a mistake in the number and she confirmed that it's updated           12:43 AM, 16th Jan                     Aya Mahmoud                    now i got surprised that my order is canceled           12:43 AM, 16th Jan                     Aya Mahmoud                    why is that           12:43 AM, 16th Jan                   Afnan                   We sincerely apologize for any inconvenience caused to you.           12:44 AM, 16th Jan                   Afnan                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           12:44 AM, 16th Jan                   Afnan                   Taking care to put the mobile correctly           12:45 AM, 16th Jan                     Aya Mahmoud                    okay thanks           12:45 AM, 16th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:45 AM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5591973