Subject: Ticket Assigned - Conversation with Feroz Nadeem Khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 15 Jan 2023 00:18:48 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Feroz Nadeem Khan Feroz Nadeem Khan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi feroz nadeem khan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:08 AM, 15th Jan                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           04:09 AM, 15th Jan                     Feroz Nadeem Khan                    Hello           04:09 AM, 15th Jan                     Feroz Nadeem Khan                    I have a complaint about my order ..           04:09 AM, 15th Jan                     Feroz Nadeem Khan                    I got my order today ..its Sami Studio school bag set . But the lunch box and water bottle has no print on them .           04:11 AM, 15th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           04:11 AM, 15th Jan                     Feroz Nadeem Khan                             04:11 AM, 15th Jan                     Feroz Nadeem Khan                    Ok           04:12 AM, 15th Jan                     Feroz Nadeem Khan                    6197046940           04:13 AM, 15th Jan                     Feroz Nadeem Khan                             04:13 AM, 15th Jan                     Feroz Nadeem Khan                             04:14 AM, 15th Jan                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:14 AM, 15th Jan                     Feroz Nadeem Khan                    I am really very much disappointed as i don't want to return the bag set .i just want these two items           04:15 AM, 15th Jan                   Afnan                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:15 AM, 15th Jan                     Feroz Nadeem Khan                    Thanks a lot brother..but my son wants to use the bag so i can't return the whole set ...pls arrange only these two items           04:16 AM, 15th Jan                   Afnan                   Is there anything else I can assist you with?           04:16 AM, 15th Jan                     Feroz Nadeem Khan                    How long will it take ?           04:16 AM, 15th Jan                   Afnan                   I apologize, I cannot specify a time, and we will raise the problem to our team and update you as soon as possible via e-mail           04:17 AM, 15th Jan                     Feroz Nadeem Khan                    Ok..thanks           04:17 AM, 15th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           04:18 AM, 15th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           04:18 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588211