Subject: Ticket Assigned - Conversation with Waseem Akhtar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 23:02:31 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Waseem Akhtar Waseem Akhtar                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  waseem akhtar Bot:  Hi waseem akhtar, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0560542276            02:58 AM, 15th Jan                     Waseem Akhtar                    Subject: Order 6196509994  Hi,    I picked up the order 6196509994 from Khurais Branch, Riyadh, yesterday. Upon opening the package I found that item: Snake Plant in Textured pot, was broken. The item was packed unprotected without any paper or bubble wrap at the bottom of a small carton along with other items in the box.     I checked with in-store service desk at Khurais Branch and they checked to confirm that the issue is from Warehouse packing that the item got damaged on the way during delivery at the store.     I have contacted online service by telephone and they asked me to send the photos of the broken item. Please check the photos with this message process return/refund of the broken item.   Regards, Waseem Akhtar           02:59 AM, 15th Jan                     Waseem Akhtar                             02:59 AM, 15th Jan                   Afnan                   Hi (waseem), Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           02:59 AM, 15th Jan                     Waseem Akhtar                             02:59 AM, 15th Jan                   Afnan                   We apologize for your experience with this, we will refund the product value to you           03:00 AM, 15th Jan                     Waseem Akhtar                    Thank you very much           03:01 AM, 15th Jan                   Afnan                   كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع ماكس     نتمنى لكم يوماً سعيداً           03:02 AM, 15th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           03:02 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588161