Subject: Ticket Assigned - Conversation with Sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 22:16:07 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sana Sana                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sana Bot:  Hi sana, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0530943062            02:09 AM, 15th Jan                   Afnan                   Hi (sana), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           02:09 AM, 15th Jan                     Sana                    Hi           02:10 AM, 15th Jan                     Sana                    Actually i ordered for click and collect in makkah           02:10 AM, 15th Jan                     Sana                    The order says 3-5 days           02:10 AM, 15th Jan                     Sana                    Its late extremely           02:10 AM, 15th Jan                     Sana                    I no longer need it           02:11 AM, 15th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           02:11 AM, 15th Jan                     Sana                    6196984241           02:11 AM, 15th Jan                   Afnan                   Now the order is ready for pickup           02:12 AM, 15th Jan                     Sana                    It was not by the evening           02:12 AM, 15th Jan                     Sana                    I had to send the things out of country           02:12 AM, 15th Jan                     Sana                    People already left           02:12 AM, 15th Jan                     Sana                    Now i dont need the order           02:13 AM, 15th Jan                   Afnan                   The order will be automatically canceled and the amount will be refunded after 14 days if it is not received           02:14 AM, 15th Jan                     Sana                    Ok thanks           02:14 AM, 15th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           02:15 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588133