Subject: Ticket Assigned - Conversation with Fiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 21:35:39 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fiya Fiya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi fiya, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  #6196905621 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6196905621 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568516022            01:17 AM, 15th Jan                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           01:17 AM, 15th Jan                     Fiya                    Hi , i dint recive 2 items in my order           01:18 AM, 15th Jan                   Afnan                   what item ?           01:19 AM, 15th Jan                     Fiya                    Yellow junior socks           01:19 AM, 15th Jan                     Fiya                    And one feeding bottle           01:20 AM, 15th Jan                   Afnan                   Can you provide us with a picture of the products?           01:20 AM, 15th Jan                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           01:24 AM, 15th Jan                     Fiya                    Cant able to send picture some issue showing           01:25 AM, 15th Jan                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           01:28 AM, 15th Jan                     Fiya                    Ok           01:28 AM, 15th Jan                     Fiya                    I paid full amount, but 2 items is missing in it           01:30 AM, 15th Jan                   Afnan                   Your order will be divided into two batches. The other part will be delivered to you with the shipping company           01:31 AM, 15th Jan                     Fiya                    Ok           01:31 AM, 15th Jan                   Afnan                   Is there anything else I can assist you with?           01:31 AM, 15th Jan                     Fiya                    But i paid full amount including for the missing product           01:31 AM, 15th Jan                   Afnan                   Other parts will be delivered to you with the shipping team           01:33 AM, 15th Jan                     Fiya                    Should i need to pay again for that           01:33 AM, 15th Jan                   Afnan                   No           01:34 AM, 15th Jan                     Fiya                    Ok           01:34 AM, 15th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           01:35 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588101