Subject: Ticket Assigned - Conversation with Mrs Ahad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Jan 2023 20:44:57 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mrs Ahad Mrs Ahad                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  mrs ahad Bot:  Hi mrs ahad, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0551191045            12:33 AM, 15th Jan                   Afnan                   Hi , Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           12:34 AM, 15th Jan                     Mrs Ahad                    Hi Afnan actually one item was got cancelled in today's order but delivery guy has taken the price for that as it was mentioned on the bill but there was one item which was not available in stock           12:35 AM, 15th Jan                     Mrs Ahad                    So please return the price for that cancelled item           12:35 AM, 15th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           12:36 AM, 15th Jan                     Mrs Ahad                    6197167387           12:36 AM, 15th Jan                   Afnan                   We sincerely apologize for any inconvenience caused, We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:37 AM, 15th Jan                   Afnan                   Please let us know how much was paid for delivery today?           12:38 AM, 15th Jan                     Mrs Ahad                    385 sr           12:38 AM, 15th Jan                     Mrs Ahad                    COD           12:38 AM, 15th Jan                   Afnan                   We will check and update you via email as soon as possible           12:39 AM, 15th Jan                     Mrs Ahad                    Can you confirm through email that my request has been posted in system or can I get ticket number for the follow up?           12:40 AM, 15th Jan                   Afnan                   We will definitely reply via e-mail, and your request will remain saved in the system in case you want to follow up           12:41 AM, 15th Jan                     Mrs Ahad                    Thanks dear stay blessed           12:42 AM, 15th Jan                   Afnan                   Is there anything else I can assist you with?           12:42 AM, 15th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:44 AM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5588055