Subject: Ticket Assigned - Conversation with Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 23:05:11 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Ahmed                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ahmed Bot:  Hi ahmed, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581451768            02:49 AM, 14th Jan                   Afnan                   Hi (Ahamed), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           02:50 AM, 14th Jan                     Ahmed                    I didn’t receive my refund in my bank account           02:51 AM, 14th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           02:51 AM, 14th Jan                     Ahmed                    Sure I have 2 orders           02:52 AM, 14th Jan                     Ahmed                    Kindly wait           02:52 AM, 14th Jan                   Afnan                   ok           02:53 AM, 14th Jan                     Ahmed                    #6188733102           02:53 AM, 14th Jan                     Ahmed                    #6180702111           02:53 AM, 14th Jan                     Ahmed                    If you can type in Arabic that would be good           02:54 AM, 14th Jan                   Afnan                   بالنسبه للطلب الاول تم الارجاع بنجاح بتاريخ 10 ديسمبر 2022 بقيمة 84 ريال           02:56 AM, 14th Jan                   Afnan                   الطلب الثاني تم الارجاع بتاريخ  21 نوفمبر بقيمة 40 ريال           02:57 AM, 14th Jan                   Afnan                   يتم الارجاع تلقائيا لنفس وسيلة الدفع           02:57 AM, 14th Jan                     Ahmed                    طيب المبلغ من اي جهة يتحول؟           02:58 AM, 14th Jan                     Ahmed                    من لاند مارك؟           02:58 AM, 14th Jan                   Afnan                   نعم           02:58 AM, 14th Jan                     Ahmed                    بتاريخ ١٠ ديسمبر مافي رسالة جاتني           02:59 AM, 14th Jan                   Afnan                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            02:59 AM, 14th Jan                     Ahmed                    انه رجعت الفلوس بالحساب           02:59 AM, 14th Jan                   Afnan                   سنقوم بارسال لك عبر الايميل الارقام المرجعية لكل الطلبين لكي يمكنك التحقق اكثر مع البنك الخاص بكم           02:59 AM, 14th Jan                   Afnan                   [email-masked] عبر الايميل           02:59 AM, 14th Jan                   Afnan                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            03:01 AM, 14th Jan                     Ahmed                    لما الفلوس ترجع لنفس الحساب           03:02 AM, 14th Jan                     Ahmed                    ايش يكون محتوى الرسالة؟           03:02 AM, 14th Jan                   Afnan                   رساله حوالة           03:02 AM, 14th Jan                     Ahmed                    تاريخ ١٠ ديسمبر ما عندي اي رسالة مكتوب فيها المبلغ ٨٤ رجعت لي           03:03 AM, 14th Jan                   Afnan                   سنقوم بارسال لك عبر الايميل الارقام المرجعية لكل الطلبين لكي يمكنك التحقق اكثر مع البنك الخاص بكم           03:04 AM, 14th Jan                     Ahmed                    تمام           03:04 AM, 14th Jan                   Afnan                   كان من دواعي سروري مساعدتكم , شكراً لكم لتسوقكم مع سنتربوينت     نتمنى لكم يوماً سعيداً           03:04 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5584658