Subject: Ticket Assigned - Conversation with Anand
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 20:09:46 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anand Anand                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  anand Bot:  Hi anand, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6197364059 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0548797547            11:57 PM, 13th Jan                     Anand                             11:58 PM, 13th Jan                   Afnan                   Hi , Thank you for contacting Centrepoin. My name is AFNAN , I will be happy to assist you.           11:58 PM, 13th Jan                     Anand                    AFNAN           11:58 PM, 13th Jan                   Afnan                   yes           11:58 PM, 13th Jan                     Anand                    Your last suggestions is not working me           11:59 PM, 13th Jan                   Afnan                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:59 PM, 13th Jan                   Afnan                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: - email address : - Country of access - type of device used - Application version. - System version           11:59 PM, 13th Jan                     Anand                    [email-masked]           12:00 AM, 14th Jan                     Anand                    KSA           12:00 AM, 14th Jan                     Anand                    Mobile           12:00 AM, 14th Jan                     Anand                    New Version           12:00 AM, 14th Jan                   Afnan                   We will raise the issue to the concerned team and we will update you via email           12:01 AM, 14th Jan                     Anand                    Please process the shipment as COD           12:01 AM, 14th Jan                     Anand                    Because I already requested many times           12:02 AM, 14th Jan                   Afnan                   Is there anything else I can assist you with?           12:02 AM, 14th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:04 AM, 14th Jan                     Anand                    Anything else           12:04 AM, 14th Jan                   Afnan                   yes           12:04 AM, 14th Jan                     Anand                    I need share with you           12:04 AM, 14th Jan                     Anand                    I hope           12:04 AM, 14th Jan                     Anand                    I will get my shipment           12:05 AM, 14th Jan                   Afnan                   we will update you via email:[email-masked]           12:05 AM, 14th Jan                     Anand                    Please process the shipment           12:06 AM, 14th Jan                   Afnan                   We will work to help you solve the problem so that you can try to create a new order           12:08 AM, 14th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           12:09 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5584528