Subject: Ticket Assigned - Conversation with Johari Macmac
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 22:30:52 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Johari Macmac Johari Macmac                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi johari macmac, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:19 AM, 13th Jan                   Afnan                   Hi (johari), Thank you for contacting Centrepoint. My name is AFNAN , I will be happy to assist you.           02:20 AM, 13th Jan                     Johari Macmac                             02:21 AM, 13th Jan                   Afnan                   Hello how can I help you           02:23 AM, 13th Jan                     Johari Macmac                    Hello how are you Mr afnan I just want to ask about the refund where I can receive the money if I want to refund 25.50 riyal and also why I see another  message that you  just make return for item.. we just want the refund for the one item that missing to our order           02:24 AM, 13th Jan                     Johari Macmac                    We're not returning the item.. we are requesting for refund           02:25 AM, 13th Jan                   Afnan                   Please ignore the error message           02:25 AM, 13th Jan                   Afnan                   Is there anything else I can assist you with?           02:26 AM, 13th Jan                     Johari Macmac                    Okie thank you . .I just wanna ask also where I can receive the refund money ?           02:26 AM, 13th Jan                     Johari Macmac                    You need my bank info.?           02:26 AM, 13th Jan                   Afnan                   We would like to inform you that we have processed the refund of amount (25 SAR ) in your my credit wallet.           02:27 AM, 13th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           02:30 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582008