Subject: Ticket Assigned - Conversation with Abdul Arif
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 22:23:03 +0000

Hi Afnan Eyad,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Abdul Arif Abdul Arif                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  abdul arif Bot:  Hi abdul arif, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8001111629 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0591478661            01:48 AM, 13th Jan                   Afnan                   Hi Thank you for contacting MAX. My name is AFNAN , I will be happy to assist you.           01:49 AM, 13th Jan                     Abdul Arif                    Hi           01:49 AM, 13th Jan                     Abdul Arif                    Please check my order history           01:49 AM, 13th Jan                     Abdul Arif                    I want to return some of the items in my order           01:50 AM, 13th Jan                     Abdul Arif                    Please telle.the process           01:50 AM, 13th Jan                   Afnan                   You can return products within 14 days, using one of the following options:    1- You can book an appointment to receive the returned product online by logging in to your account, going to the order history, then clicking on “Order Number” from this page (https://www.maxfashion.com), and selecting the products you want to return.    2- You can visit the nearest (Max) branch and return the product to the branch.    3- You can provide us with the full name of the products and the order number in order for a return request to be created by us.           01:51 AM, 13th Jan                     Abdul Arif                    Nearest store just visited but they are not accepting this items           01:52 AM, 13th Jan                     Abdul Arif                    Simply saying request in online then they will come and collect your order           01:53 AM, 13th Jan                     Abdul Arif                    Why they are not accepting this return           01:53 AM, 13th Jan                     Abdul Arif                    This is not fair           01:54 AM, 13th Jan                   Afnan                   You can provide us with the full name of the products and the order number in order for a return request to be created by us.           01:54 AM, 13th Jan                   Afnan                   Could you please share your order number so that I can assist you further?           01:55 AM, 13th Jan                     Abdul Arif                    Please tell me how to return in nearest store           01:55 AM, 13th Jan                     Abdul Arif                    6196508803           01:56 AM, 13th Jan                   Afnan                   can provide us with the full name of the products           01:57 AM, 13th Jan                     Abdul Arif                    Ok wait           01:58 AM, 13th Jan                   Afnan                   OL           01:58 AM, 13th Jan                   Afnan                   OK*           01:58 AM, 13th Jan                     Abdul Arif                    Family dentist playset           01:59 AM, 13th Jan                     Abdul Arif                    Solid waist belt with pin bukle - 1 No only           02:00 AM, 13th Jan                     Abdul Arif                    Quilted cross body bag with chain strap and zip closure - 2Nos (Black and purple)           02:01 AM, 13th Jan                   Afnan                   We see that you have an existing recall request for 11 products           02:02 AM, 13th Jan                     Abdul Arif                    Quilted cross body bag with twist lock closure and chain strap -1 No (white)           02:02 AM, 13th Jan                     Abdul Arif                    Please cancel that request and place new return request           02:03 AM, 13th Jan                     Abdul Arif                    Only this 5 item I want to return           02:03 AM, 13th Jan                   Afnan                   Thank you for allowing me the time to check. I appreciate your patience.           02:04 AM, 13th Jan                     Abdul Arif                    Thank you and place this 5 items return           02:07 AM, 13th Jan                   Afnan                   Modified successfully           02:09 AM, 13th Jan                   Afnan                   Is there anything else I can assist you with?           02:09 AM, 13th Jan                     Abdul Arif                    Can I return this item any nearest max store           02:11 AM, 13th Jan                   Afnan                   If you want to return it to the store, we have to remove the current online return, so if you confirm your visit to the store, please inform us           02:12 AM, 13th Jan                   Afnan                   Hi, I'm not getting a response from you. Are we still connected?           02:14 AM, 13th Jan                     Abdul Arif                    They are not accepting the return           02:14 AM, 13th Jan                     Abdul Arif                    Then how to return items in store           02:15 AM, 13th Jan                   Afnan                   We have made the return for you, and the shipping team will contact you to receive the products from you from 3 to 5 working days           02:15 AM, 13th Jan                     Abdul Arif                    Its very long process           02:16 AM, 13th Jan                     Abdul Arif                    Please tell me how to return in store           02:16 AM, 13th Jan                   Afnan                   Give products to the store only           02:16 AM, 13th Jan                     Abdul Arif                    Ok           02:17 AM, 13th Jan                     Abdul Arif                    Is it possible           02:17 AM, 13th Jan                     Abdul Arif                    They will accept or not           02:17 AM, 13th Jan                   Afnan                   They will accept returns so we must delete the online order if you confirm your visit to the store           02:17 AM, 13th Jan                     Abdul Arif                    What is the actual rule           02:17 AM, 13th Jan                   Afnan                   If you want to return to the branch, you must delete the online return only           02:18 AM, 13th Jan                     Abdul Arif                    Yes Iam confirming I will go to nearest store tomorrow           02:18 AM, 13th Jan                     Abdul Arif                    How to delete           02:19 AM, 13th Jan                   Afnan                   I Dletet now           02:19 AM, 13th Jan                   Afnan                   Is there anything else I can assist you with?           02:19 AM, 13th Jan                     Abdul Arif                    Tomorrow they will not accept then what I will do           02:19 AM, 13th Jan                     Abdul Arif                    What Is  the company rule for return online products           02:20 AM, 13th Jan                   Afnan                   They will definitely help you           02:20 AM, 13th Jan                   Afnan                   It was a pleasure to assist you. Thank you for shopping with MAX  Have a wonderful day.           02:22 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5582001